SOURCE: resetting phone
master reset:
you can do the master reset by start>system tools>master reset
can also be done by re-booting your Q snd quickly pressing down and holding the red button and center silver selection button simultaneously before the verizon's symbol appears.
you may have to do this several times.be sure to erased the memory of your Q clean before doing this.if both doesn't work, follow the next set of instructions
1. Be
sure to have atleast 75% battery on your Motorola Q
2. Be
sure that you have backed up all data on the device since this will wipe the
device clean
3. Power off the Motorola Q
4. Power on the Motorola Q
5. Once you see the initial carrier screen, hold the center button on the navigation pad.
6. Keep it held until you get a “Master Reset?” screen.
7. Click the left softkey for “Yes” and the phone will wipe and reload the OS
from ROM
BE SURE NOT TO REMOVE THE BATTERY WHEN
YOU DO THIS or you may ‘brick’ your phone.
Testimonial: "thank you i bought this phone used and wanted to start fresh...."
SOURCE: I BUY MOTOROLA Q9C AND I DONT START NOW MY
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