In the past when I couldn't get connection from my phone (Motorola RAZR) to my headset (HS850) I would simply reboot. I would turn off my phone and headset completely and then when I powered them on again everything was fine. Not this time, though. AND when I press the button on my headset with the boom closed, the blue light does come on after three seconds but when I open the boom to pair the device the blue light goes off. Help please!
You are not alone in this endeavor. A lot of people have this problem. So, here is what I suggest. 1. Make sure both the headset and the phone are fully charged. 2. Delete the "device" from your phone. I mean precisely that. Go into you cell phone's bluetooth settings and erase your "HS850" from it. 3. Try re-pairing it. Put the phone and the headset in pairing mode and allow it to sync. This should do it. I always works for me. You usually only need to pair once and every time you use the headset all you should have to do is connect it. I hope this works for you. Good Luck.
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