It depends on the type of cartridges you use and the printer model, but it likely indicates damaged print heads on the printer. You can try cleaning the print heads, though, and see if that helps any.
And when you say Kodak's number, I assume you are referencing a printer:
All-in-One Printer Phone Support
Live phone support is available in English and Spanish at 1-800-421-6699, 7 A.M. to midnight Eastern time, 7 days a week. The expected wait time for phone support is 15 minutes.
Or try: 1-800-235-6325, Press # (to get a human)
Contact Link: http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=687&pq-locale=en_US
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