You just need a tool to push the pin out. Make sure to push the pins in the direction that the arrow points. DO NOT try to do this with any sharp object as you will ruin the band and ultimately the pins. You need a specific tool to do this as you it applies a quick "burst" of pressure to the pin which pops it out. You can buy this tool online at an inexpensive price (search: watch sizing tool), but if you don't have a huge watch collection I would just suggest going to your local jeweler to have it sized. I size all of my own watches, but I have been doing this for years. I would not want you to ruin your band or the pins by doing this incorrectly. It will probably cost you $10+ to have it sized at a jeweler, but you will be paying around the same for a tool. While this may seem like an annoying cost to pay, I assure you that it's quite normal, and almost everyone needs to have their watch sized. Watch companies make their watches big on purpose so that if you are a larger person you will not have to pay for extra links or special order them. Depending on where she bought the watch, they might even be able to size the watch for free (if they have the tools I am 99% sure they will size it for free as most places offer free sizing if you bought the watch from them). Even Wal-Mart offers free watch sizing if you purchased it from that specific location (this doesn't apply if you purchased the watch online though). Although the pin looks like it can be pushed out with a pen or something else sharp, please don't attempt this. I previously worked at a jewelry counter and can't tell you the number of ruined watches I have seen by people attempting to size their watches without the correct tools. Most stores will not let you return/exchange a watch that has been damaged if the customer has attempted to size it themselves either.
Hope this helps!
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