My Motorola Q is stuck onthe Windows Mobile Screen.

Take out the battery for 2 minutes, then put it back in.

You are going to need to do a Master Reset which resets the phone to factory settings. This will erase all data entered into the phone, your contacts, calendar, etc., but will leave the SD card intact.

Hold down the center button of the navigational pad, and power button at the same time which will trigger the master reset. Follow the directions on the screen.

Once you've performed the master reset, goto the Motorola site to do a full update to your phone. This, in my experience, will eliminate the freezing problems associated with the Motorola Q9M, Q9c, Q9h, etc.

Good Luck!

MAKE SURE YOU HAVE EVERYTHING YOU WANT SAVED TO YOUR STORAGE CARD.
mine has done this many times and i had to master reset it.
turn the phone off. turn the phone on. hold down the center button when the M shows up. then hit yes when it asks for master reset

Firmware is corrupt you need to hard reset it,

Press Reset hole with stylus tip and power on the phone and then follow the instructions on screen.

try a hard reset i tell u how:

1.press and hold the reset button
2. dont let go yet! push the power slider down at the same time
3. let go of the reset button, wait a few seconds then let go of power slider and it should work

else u may need 2 get a new phone or try a firmware upgrade

master reset the phone by hold the center key and the power, then follow onscreen instructions, let it sit on the windows mobile screen, before you master reset try turning the phone off, and taking out the memory card, then turn back on, if same thing happens....do the master reset

this site is where you should update your falty software.http://www.motorola.com/consumer/v/index.jsp?vgnextoid=4507f7c0c1a0b010VgnVCM1000008206b00aRCRD&pg=PG_TYP_00001&manual=y&catID=6de76a7ce2ea0110VgnVCM1000008206b00a____&ps=y&show=globalSupport&msgNoCategory=Please+select+a+category&msgNoModel=Please+select+a+product&msgNoManual=Please+select+a+manual+type&selectProduct=bf9d5a7be49c9010VgnVCM1000008206b00aRCRD. and this one has trouble shooting guide if that does not work.http://www.motorola.com/Hellomoto/Master%20Lists/Product%20Manuals/Static%20Files/CA-EN/29742_V3UserGuide_ENS.pdf

bigsphinx, I too am having the exact same problem on both my phone and my wife's too, about once a month it just locks up then after a soft reset it just gets stuck on the green screen. I called support and they said I just have to do a hard reset, which loses everything :(

So for now I always backup (using PIMBackup) to my SD card for the next time it happens.

you need to have the flexcable replaced.

All you can do is a battery reset. Important thing for battery reset is to always make sure unit is on. Remove the battery. Wait 10 sec and then put it back in. Other then that check your warranty status.

sir first take the back up of ur phone & try with master reset option of ur phone good luck