When getting on the step mill, there is no resistance to the stairs and it goes way too fast. Even when setting a resistance, there is no resistance.
First thing you'll want to do is check the alternator brushes. Here's a link to the different types offered for the Stairmaster 7000PT:
Repair Parts for Stairmaster Equipment Batteries Springs Belts Chains...
If the brushes look like they are in good condition you can also test the relay board. This link will take you to the procedures for checking the relay board:
Stairmaster Stepmill 7000PT Electronic Testing of Relay Board
Repair Parts for Stairmaster Equipment Batteries...
Stairmaster repair and replacement...
Stairmaster Stepmill 7000PT Electronic Testing of...
Stairmaster Stepmill 7000PT relay...
SOURCE: my stair master the step keep moving could it be
Yes it normal it on the same premise as using a stair stepper the mechanical movement engage the electronics letting it know HeY!! it to work out!!!
SOURCE: stairmaster stepmill 7000pt all pwer
console could be defective try to diagnose it by entering diagnostic codes from your manual
also check the mechanical parts inside , a hinge rod could have slipped out and has pinned the entire stairs
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