Disk Tray won't open

open all screw, then open case

Hi, Very sorry for your loss. As always the first step is to make sure the player is connected to the wall outlet and turned on. To put a disk in the DVD you should push the "Eject" button to open and close the tray it looks like a home(a triangle over a dash) on the front side of the box down left corner of the tray. You have the same button on the remote marked "Eject". Push either once, put the disk with the shiny side down on the tray and push the Eject button again to feed the tray back into the player. Usually the disk starts automatically and you will see a menu on the TV with alternatives like "Play the movie", "Setup", "Scenes",... you may highlight the "Play the movie" alternative, using "Up", "Down", "Left" and "Right" and then press the "OK" button. Or just push the "Play" button either on the box or the remote control. If you click "Here "you can download the manual in PDF form. To open it in your pc you'll need "Adobe Acrobat Reader" (or any other PDF reader) installed.
I will gladly answer your questions Best Regards Bruce

Hi,

There are three things you can do that will eventually give you a working solution. Depending on the level of problem. Start with 1 progress to 3 until it works.
1. Use a cleaning disc. (one that use an alcohol based liquid)

2. If the cleaning disc does not solve it, you can use an ear bud, with some iso-propyl alcohol to clean the DVD lens on the drive directly. (you have to open the player and the drive)

3. The guaranteed working solution is to replace the DVD drive inside the player. This is quite a simple process, as most players use a standard IDE DVD-ROM or DVD writer.

You simply remove the face plate, (apply power to the drive, and press eject first) the tray will open. Unclip the tray face, and then with the tray open you can unclip the plastic face plate too.

Remove the old drive, and fit the new drive by reversing the removal procedure.

Once everything is assembled you should be able to watch DVD's again. If you can't find a cheap DVD drive locally, try ebay.

I have done this on over 50 players for my clients in the past. I use LG IDE DVD roms and IDE DVD writers for the DVD recorders, irrespective of brand.

Let me know how it goes.

GO TO THE INTERNET FOR YOUR MODEL/NAME.

there might be a possibility that as soon as the tray closed the dvd shifted inside the machine. the dvd is stuck yes which means that the tray wont open because the dvd is blocking the gear turning. if so you are going to have to take it to your Dealership to open up the player and remove the disk. you can try it yourself but it's not recommended. tray gears will have to be tested to see if the tray will open once the disk is out though

the mechanical of your dvd is dirty or have many dust,you may the mechanical of your dvd especially the lens.

you will have to take apart and see if you can push the disk into position other wise have to take apart tray system and remove disk.

When i put a cd into the tray the door will close. It will say its loading but then the cd tray will reopen again not allowing the cd to play.

check the door belt wich is placed underneth of the driv mechanism.if the belt is not broken or getting loose in size then check the motor pully then motor. best wishes do with care.

its inside on the play rack or inside om the disc storage platform.. Nowgetting these bugger sout csn be more harmfull then good so if you ca=nt ubnplug the unit and plug back in and then the unit resets My advice would be to let a pro get them out for ya as I've seen a consumer get out a disk and csuse at least double the damage that cause the stuck disk.