We are a school and a child printed several thousand copies of a picture. The job already spooled and cannot be cancelled from the computer end. The cancel job function does not work from the printer. How can we manually clear the print jobs from the printer?
It's probably queued up on the computer you're using. If this is Windows or Mac, look for a printer icon toward the bottom-right corner of your screen.
If you don't have it and you're on Windows, click Start: Control Panels: Printers. Find your printer.
Inside the new screen, you should be able to first pause the printer, then cancel all the jobs. You may have to highlight all of them, then right-click to get cancel.
When they're all cleared out, go back to where you paused the printer, then hit Resume printing.
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I have paused the printer and hit cancel print job. It won't. I have shut down my entire computer and printer.
send print job to printer always says printer is spooling
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