Here's the number to HP case management 877-917-4380 ext.79, try this number and be firm that they need to fix this, I just had an HP plasma that was 3 yrs old replaced for free, no charge. Good luck
They may be components made by other manufacturers, but they are responsible for the product they sell and stamp their name on. You can be certain that HP went back to LG and was reimbursed for the faulty components. I didn't pay LG over $1000 for a tv, I paid HP and as a result they are responsible for the product they sell and have a responsibility to their customers. Well, that is if they want to remain a reputable company.
I fix those boards - find a replacement at my store on eBay http://stores.ebay.com/techfetch .
Of course the fix is only good until it happens again, which nobody in the world can predict in exact time.
if you're handy with soldering you can try and do it yourself. The replacement IPMs can be found again at the above store or elsewhere.
I must warn you, though, that sometimes it's not just the intelligent power modules that fail. Depends on the shock.
See some details at my blog at http://blog.coppelltvrepair.com.
Finally...it all fairness it must be said that this is not an HP fault in the first place.
If you think other plasma TVs do not have this problem you are wrong.
But there is a logic on putting pressure to the source and letting it deal with it as they like. In this case the panel and the Y sustain board are both made by LG, one of the largest plasma manufacturers in the world.
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my screen is not working but u can hear sounds out of it
i have audio and no picture
HP PL4260N Plasma HDTV. Went black screen last night, audio ok. What could it be ? Is the life of the TV gone and I need a new one? Had it 3 yrs .
I turned on the TV, was watching tv for about 45 minutes, then i heard a soft click sound, the screen turned off and the sound stayed on. i can hear the tv program, but the screen is completely off. Can anyone with this problem please tell me what i can do, it feels to me like this is a manufacturer's defect if it is happening to so many others.
My HP 4260 TV is not displaying a picture or sound. I have called HP's help desk and they have not provided the fix. The HP support made me unplug for 30 seconds and then plug in while holding the power button. It did not work.
I called the HP Cae MAnagement line this afternoon where they are very helpful. They first said that we need to pay $629 for on-site service. She tehn offered to work with their advanced technical support team. She called with the same unplug/reboot apprach as the HP support line. It did not work again. She indicated that the solid Blue light states that it is not a hardware issue.
She is physcially going to their advanced support team to establish a game plan. I expect a call back later today.
LEt me know if anyone has insight into solving this problem.
My house burned Feb 2007. I had very good insurance and was back in another home in April of 07. Either way I went to bestbuy and bought 4 HP Plasma TV's 1 50" and 3 42" . One of the 42s went out in the first 9 months and was repaired by HP. The 50" went out in December of 08. I called HP and was advised it was out of warranty and I would have to pay $6?? for the repair. I sent the CEO an email and advised I had bought 4 TVs and they all have picture problems. I was assigned a case manager named Cheryl. She sent a YSUS board and a tech for the 50" which did not fix. When I called her back she advised me she was sorry but she did her best to fix and no her hands are tied. I have 4 HP TV's Less than 2 years old and only 3 work but have horrible pictures on them. I was noticing in jscruggs420 post that he had a 3 yo tv replaced at the same time I was speaking to Cheryl at HP but they could do nothing more for me. Even though I spent over $6000 on these tv I did not have the money to buy the extended warranties. JSCRUGGS420 can you email me your incident number with HP so I my give it to Cheryl and see if she can help me on the same lines? [email protected] Also has anyone thought about a class action law suit to force the repair or replacements of these TVs? Just a thought.
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