Sony CX995v "Cannot Play" message on DVDs but plays CDs O.K.

Hi,

Please check whether the DVds that you're attempting to play are from a certain range of time (ie 10 years ago). If so, please attempt to play newer dvds. Or play older dvds if it's the opposite case. It might just be that the product itself is outdated if it's only playing dvds created a long while back.

Thank you.

hello,
the problem of the layer is that the strength the lense needs to carry out work on a DVD is not enough, therefore the lense is weak, though it plays cds, cos the strength needed to play a cd is low.

the solution is for you to unscrew the player, detach carefully and disconect the old lense, and replace with a new lense. screw it back and make sure there is no tampering with any of the wires, then test it with a DVD cd.

Hi. It seems that you might have an old version of the PS2.

The original PS2's had a problem with the laser that read CDs and DVDs, often failing, creating problems with reading DVDs and in rare cases, CDs.

Unfortunately, the class action lawsuit filed against Sony is too old to get yours fixed for free, but there are ways to attempt to fix the laser yourself, if you would rather not send it in to Sony.

http://www.eurasia.nu/wiki/index.php?pagename=Ps2LaserAdjustmentAndReplacementGuide

If you have any other questions, respond and I'll help you the best I can.

Good Luck!

Please clean laser lens with good quality cotton bud gently and check dvd disc playback, if still does not play, replace optical lens block.
Let me know model number of your Sony DVD-VCR combo to provide you optical laser block part number info.
Thanks.

you can clean the motor by the back side

In that symptoms optical block (lens) sounds defective and requires replacement.
Let me know if you want to replace optical block by yourself to provide you more technical info.

Seems optical lens of unit is causing problem of No Disc.
Clean optical lens with cleaner disc and then try to play dvd.
If still same problem, take unit to local repair shop for fix.

Try running a good quality dvd cleaner. After the cleaning cycle try a known good dvd & see if it plays. Hope this helps.

I have the same problem. I have a 5 year warranty from the company I purchased the unit from. I am not sure if they will replace it or not. I am reluctant to buy another one with this known issue. We have enjoyed the unit for nearly 3 years with no issues.