Each time i run the Norton liveupdate there is an error message regarding the Norton 2009 virus definitions:- Status:Failed to complete

I see that you are using an older version of Norton Internet Security. I suggest you to update your program to the latest version. You can download the installation file from the link www.norton.com/nis11 and follow the onscreen simple instructions. I am sure that upgrading to the latest version will fix your Live Update issue. Please also check if the computer's date and time is correct.

Regards,
Muhaim

I cannot tell you why Norton will not update but I can save you some money and at the same time have just as good a protection as Norton provides. Install this free virus protection called Avast. I have been running it for 4 years and have not had one virus in all that time. It also offers some AntiSpyware protection. It is rated by many respected reviewers as just as good as Norton. Go here to learn all about this fantastic free program. http://www.avast.com/eng/avast_4_home.html You will need to register and insert the key code for it to be good for 12 months. They will send you the code in an email.

error message actually points to a LiveUpdate problem,which could just be a problem with your installation. Instead of uninstalling Norton and reinstalling it, please try the procedure below.

Please click on the link below and follow the instructions carefully.

Fix for LiveUpdate Error

After you complete the steps in this document, please check that your LiveUpdate settings by doing the following:

1. Launch Norton Internet Security from Start-.>All Programs->Norton Internet Security,> and then choose "Norton Internet Security" from the sub-menu.

2. Click on the "Norton Internet Security" tab at the top of the window.

3. Click on the arrow next to "Settings" to expand it's options.

4l. Next click on "Automatic LiveUpdate." It should say "On." If not please click on it and then click on the "Turn On" button. When Automatic LiveUpdate is turned on, as long as you are connected to the internet and logged in to Windows, LiveUpdate will check for and install updates up to 3 times per day. This is the best way to keep Norton Internet Security up to date and running smoothly.

Open NIS and run LiveUpdate. Keep re-running LiveUpdate until it says that there are no more updates. Reboot the system if prompted to do so (you may want to reboot even if it doesn't say it is required, just to be sure everything got replaced properly). Open NIS again, select Tasks and run a Full System Scan. The error message should not appear again.

download the file:http://definitions.symantec.com/defs/20090315-020-v5i32.exe

run it!

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).
2. Update the virus definitions.
3. Run a full system scan.
4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

• How to disable or enable Windows Me System Restore
• How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

• Running LiveUpdate, which is the easiest way to obtain virus definitions.
  
  If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.
  
  If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.
  
  
  
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   
   For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
   
   For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
   
   
   
2. Run a full system scan.
3. If any files are detected, follow the instructions displayed by your antivirus program.
4. Delete the autorun.inf file from writeable removable devices, if necessary.
   

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

1. Click Start > Run.
2. Type regedit
3. Click OK.
   
   Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.
   
   
4. Navigate to the following registry subkeys:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
   HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"
   
   
5. In the right pane, delete any values associated with the worm.
   
   
   
6. Exit the Registry Editor.

1) Close all Norton applications.

2) Moved file [ccWebWnd.dll]
from [C:\Program Files\Common Files\Symantec Shared\]
to [C:\_My Files\_TEMP]

3) Run LiveUpdate
Type [C:\Program Files\Symantec\LiveUpdate\LUAll.exe]
into Windows Explorer Address bar and hit [Enter]

4) Restart your computer.

5) Moved file [ccWebWnd.dll]
from [C:\_My Files\_TEMP]
to [C:\Program Files\Common Files\Symantec Shared\]

6) Run Norton SystemWorks LiveUpdate from your Windows Start Menu.

7) Restart your computer.

If your using windows XP:
1) go to start, then RUN
2) on the run box type LUALL and take note of the error
If your using WINDOWS VISTA:
1) on your keyboard look for the window/flag button and hold it down and press "R"
2) on the run box type LUALL and take note of the error
-POST here the LU.. error

-for shortcut try uninstalling and reinstalling the product

Download and run the LiveUpdate fix tool from Symantec HERE

After you run the fix tool, open Norton 360, click on the "Scans" link at the top of the window, choose "Comprehensive Scan" and then click the "Go" button This will take some time, but will thoroughly inspect your computer for infections

To address your other question regarding the LiveUpdate settings, you can change the configuration to use an HTTP proxy. To do so, please follow these steps.

1. Open the "Symantec LiveUpdate" Control Panel.

2. In the LiveUpdate Configuration window, click on the "HTTP" tab.

3. Click on the radio button that says "I want to customize my HTTP settings for LiveUpdate." Enter the information for your HTTP Proxy server, click the "Apply" button, and then click the "OK" button.

Please let me know if this process resolves the issue you are having with LiveUpdate. Also, if the scan finds any infections, please let me know what is found.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 remove Norton using this tool. Then re-install Norton. Or even better find one that works. Avast is very good and free to the non-commercial user. Hope that helps Tim