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Please use a handsfree headset on the phone and if there is problems hearing on both sides then the fault is with the main board , the ringer or the earpiece.
You need to open the phone to check on board.
Follow the below instructions and you can remove the vibrate state. I have included a link to download the phone's manual as a PDF file.
Sound Settings Ringer Types Ringer types help you identify incoming calls and messages. You can assign ringer types to individual Contacts entries, types of calls, and types of messages. Downloaded Ringers can be downloaded right to your phone. Preprogrammed Ringers include a variety of standard ringer types and familiar music. Vibrating Ringer alerts you to calls or messages without disturbing others. Selecting Ringer Types for Voice Calls Your phone provides a variety of ringer options that allow you to customize your ring and volume settings. These options allow you to identify incoming calls by the ring. To select a ringer type for voice calls: 1. Select Menu > Settings > Sounds > Ringer Type > Voice Calls. 2. Select With Caller ID or No Caller ID.
The ringer and earpiece run on the same speaker. The ringer is designed to fade in just in case a call drops and before you realize it the person calls back. That way if you have your ringer on its highest volume you don't damage your ear drum.
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