Question about KitchenAid 32685 Mixer

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Put the hinge pin back into the kitchen aid mixer

The hinge pin came out of the mixer. How to I get it back in?

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  • KitchenAid Expert
  • 162 Answers

Good morning,

Sorry to hear you are having an issue with your appliance. We have create a video to show you how to resolve your issue - please see the link below.

We have also designed a new, improved super hinge pin, that will not come out of your appliance. Please see help video together with a link to this product, should you be interested, below:

KA3009 KitchenAid Tilt Head Mixer Super Hinge Pin Upgrade Kit

Posted on Oct 09, 2019


6 Suggested Answers


6ya staff

  • 2 Answers


Hi there,
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Posted on Jan 02, 2017



SOURCE: Kitchen Aid Classic Mixer

I have this problem too -it is rather common if you search the web. There was a suggestion posted on this site about what to do. See I have also read about other people taking it to a Kitchen Aid repair place where they repacked the grease for about $45. I took mine apart and there is gobs of grease around the gears. Right now I am still trying to figure out what to do. I am going to have my father look at it to see what he thinks since he is good with motors. The Kitchen Aid web site says that the grease is FDA approved, so at least it's not going to kill you if a little gets in your food. Their suggestion is to take it out and run it for about 5 minutes at least once a week. They say it leaks if it is not used often enough. That logic doesn't make much sense to me, but you could try it. Mine seems to leak more when I run it because the grease heats up and liquifies more. I hope that helps. I'll let you know what happens with mine, once it's fixed. Lisa

Posted on Jan 19, 2007


  • 45 Answers

SOURCE: Kitcchen Aid mixer making a grinding noise

common problem. Worm gear & bracket #PS734273 about $36.

Posted on Nov 05, 2007


  • 1 Answer

SOURCE: Kitchen aid mixer, voltage issue

Why not just buy a power converter for the mixer and other electronics on Amazon. They are cheap and can be adjusted for
110 - 240 and can be used anywhere in the world.

Posted on Jan 16, 2009


  • 1 Answer

SOURCE: the locking pin on the

I had the same issue. I just finished tearing mine apart only to find that the lock just wasn't engaging with a slot in the base of the mixer. Try lifting up the head of the mixer to expose the height adjust screw in the hinge between the base and the head. By tightening mine down a couple of turns, the lock can engage the slot again and the lock works. You may have to do a little tweaking to find the right balance between height adjustment and latch functionality, but at least you won't have to tear your mixer apart like I did!

Posted on Apr 03, 2009


Howard Lincoln

  • 235 Answers

SOURCE: kitchen aid gear- where the beaters are attached -

Hi BEV, By the symptoms you are describing, it appears that your planetary/agitator shaft (where you attach the beaters) assembly is dropping from the mixer head, is that correct? When you replace the planetary and lift your bowl up into a ‘locked’ position, the planetary is being held in place by the beater resting on the bottom of your mixing bowl and ‘works’ for the time being. However, you don’t want operate your mixer that way for very long.
I suspect what caused the planetary/agitator shaft to drop from the mixer head is that one of the pins used to secure the planetary/agitator shaft assembly to the mixer head has failed (sheared) so now there is nothing holding the planetary/agitator to the mixer head. The good news is that this is fixable.
The inspection and troubleshooting of your mixer’s transmission is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer. If you are lacking one, you can download it from the KA website (
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, in your case KSM50PS. Unfortunately, entering your exact model number yields many Owners manual and no Parts Manuals, so I would use the following, KSM500, and select the last file under Parts List (16) KSM500WH0.pdf (857.41 KB). Verify your mixer matches the mixer in the illustrations. Turn to pages 4 & 5, titled ‘Case, Gearing & Planetary Unit, for the disassembly, troubleshooting, and reassembly of your mixer, along with a listing of all the parts. Make sure you inspect
Locate Illust. No. 14, Groove Pin, Part # 9795443. This pin retains the planetary/agitator shaft to the mixer head, and I suspect this is the pin that has failed and needs to be replaced. Getting to it will require the disassembly of the whole transmission. This will be messy as you will need to remove all the grease from the gears and center shaft.
While your mixer’s apart you should check for any other unseemly wear and tear on the gears, etc. You may find more things that need replacement than just the groove pin.
Besides needing a replacement pin and grease, you might consider replacing the gasket, too. I recommend using a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call).
Here are five potential vendors in no particular order:;;;; and You should search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Here’s a link to an excellent site for disassembling/fixing your KA Mixer. Although it’s a different model, the principles are the same: and another link to a site that details the disassembly and replacement of mixer’s grease, which might be helpful, too.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful to you, please rate it, thanks! – hslincoln

Posted on Dec 07, 2009

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