We are unable to retrieve a voicemail message left on one of the Alatel OmniPCX (4018/4019) phones at our office. We can't find any record of it's password and nothing seems to work. We need to change the password, or at the very least know how to erase the message without needing a password so the button will stop flashing!!
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Where did your assistant check the voicemail? In a TVA system, each extension VM password can be reset from mailbox 999. If you don't have that password, you would have to call your dealer/installer or check their notes. If you're trying to get to the General Delivery Mailbox, it's done from the Message Manager's mailbox (998). Again, it needs notes, but I think you can reset that password from MB 999.
What's answering the calls, is it the Panasonic system or the central office? When you figure that out, and it's locally, then post back with the model number of your phone sytsem cabinet and whether you dial 107 or 115 ot get into voice mail, or the message is left in the central office.
The display on a Nortel set will say "message for you" if there's a message in your mailbox. To access your voicemail you can press your open voicemail key if its programmed or press feature 981.If you wish to retrieve your messages remotely, call your office, when the autoattendant answers the call press ** followed by your extension number, your password then # (ex. **2231234#).
When you press the message button, look at the display. Is it really going to the VM extension or is it going to another phone? Othre people could have left you a message by calling you and pressing the MESSAGE buttone either on purpose, or by accident.
You can clear ALL message lights from your phone by dialing *700 plus your extension and #. Of course you can access VM by dialing the VM extension, usually 165 or 500 from the intercom.
If your trying to get your messages from another nortel set in the office press your open voicemail button or feature 981. The left soft key below the screen should say OTHR. press the soft key the screen should change to LOG: enter in the mailbox number followed by the password and #.
If your trying to get your messages remotely, call into the office and when the auto attendant answers, press ** followed by your mailbox number password and #.
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
The answer for both of you is the System Administrator's mailbox. It lets you addl, delete and edit mailboxes and reset passwords.
When your system was installed, you should have been given instructions and passwords for both the Message Manager and System Manager's mailboxes. The access to those boxes is similar and I will not give out that sequence in a public forum, but you should be able to find it in the manual or via email to me...I'll show up on the web somewhere.
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