Washer fills with water but doesn't begin to agitate to wash. It also drains but doesn't spin when we set the dial to that

SOURCE: washer machine not draining water

The GE serviceman repaired my machine approximately 40 minutes. I paid $189 for the issue to be resolved in 5 minutes. This is no exaggeration.

The serviceman arrived at 2:50pm and finished at 2:55pm. It took another 5 minutes for me to write the check and he was gone.

My recommendation is...
- Purchase the GE service plan prior to calling GE to repair the service. A 1-Year service plan is $40 and 2-Year is $75. It costs $99 just for the serviceman to come to your house.

- Fix the issue yourself. Of course, this only applies if you are handy. I am handy and I tried to fix the problem myself. I just couldn't figure out the location of the access panel.

Solution...
The access panel is on the front. This can be removed in less than 20 seconds. The notches on the access panel is in line with the edging of the washing machine door. To remove, slide in a flat object like a flat-head screwdriver. Wiggle up and down on each side until door comes loose. Lift up door and set aside.

The water pump is on the lower right in the front of the washing machine. If your wash machine has any water in it, you want to use a shop vac to empty it out. The serviceman used a clamp to stop the water from running down. A little water still came out but he used my shop vac to get it up. It was less than a cup full and I had a 1/2 tub of water. Afterwards, he stuck his fingers in the water pump and pulled out the item that was blocking the pump.

Guess what was blocking the pump? The item was my two-month old daughter's sock. He recommends using a washing bag.

Remember this solution is for GE 315 model that is a top load washer. This will most likely work with similar models. I knew my water pump was still working because it hummed during the rinse and spin cycles.

Good luck and I hope this saves you $189 or any other fees.

SOURCE: My washer does not wash the clothes or go through the spin cycle.

It sound like a belt problem. Try to move tub manually first, in case it move smoothly -open the front panel, the belt should be between the motor and the drive pulley (lower front). In case it torn or not in its place, you should replace it. In case it doesn't move smoothly - maybe that a sock or other piece of clothing get between the clothes tub and the outer tub and prevent tub's spining. If this is the situation, it should be removed. Good luck !!

SOURCE: fixn my GE washer spin cycle

It sounds like it could be the lid switch, check to make sure the lid switch is clicking when you close the lid.

SOURCE: will fill and drain wont agitate or spin

Replace the lid switch.

SOURCE: GE SpaceMaker washing machine does not stop filling.

try replacing your water selenoid coming in. remember it isnt a mechanical timer it is a computerized timer, so if the selenoid isnt the problem, it might be the computerized timer. computers are very finicky, pain in the a- -!