Www alcatelonetouch com
please can you specify what alcatel phone it is in order to help you...
i own a alcatel onetouch xpop (5035x) usually when i connect via usb the drop down menu has an option where it says : Select to copy file via USB , once i tap that, a frame opens with android robot image and a button below, "Mount" once you tap that button, you have to wait untill windows recognizez your "mass storage devices" (card,phone storage), they are mounted as usb sticks sort of speak. let me know if that helped
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