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Used to be that you could buy the ratcheting coupler piece for 5 or 10 bucks for the old GE machines. Alas, no more. The newer GE timer must be replaced if the teeth are stripped.
Be careful not to damage the indicator dial when doing this repair as it is about $20 for a round piece of plastic and a tiny steel clip. Pry this off using opposite points of the dial (grab it at the 9 o'clock and the three o'clock positions with as many fingers as possible) and pull gently so as not to set up any fractures in the dial's hub.
Unplug machine, remove knobs, end panels. Remove remaining screws that hold the control panel and tilt forward. Removing the fascia will reveal the screws that hold the timer on.
You have what is called "agitating dogs" there are usually 4 of them at the bottom of the agitator. They have small grippers which lock onto the agitator and agitates. If the washer is ever overfilled or over time filled to heavy this will wear down the nylon teeth on the "dogs". The top of the agitator will spin off, you will see a bolt inside at the bottom, remove bolt and the agitator will pull out. Google "agitating dogs on washer. It will give you pictures for a better understanding. If the belt was broken the washer would not drain, because the belt turns the pump. These dogs are about $5 and honestly easy to install. Good Luck.
The timer knob and or the timer may need replacing here is a link for checking and replacing http://appliancehelponline.com/topwashertimervideo.html
The inner knob teeth tend to wear off on the ge top loaders, so check that first. You might have also broke the screw tabs that hold the timer in place from having to push it hard.
The timer has cogged teeth surrounding it. One of the teeth near the off position has broken off. That is why it does not shut off. The only remendy is to replace the timer switch
I suspect that a mounting tab has broken off the timer. Take the four torx head screws off the back edge of the top of the washer and open up the backsplash to confirm this. I manufacture a make shift Z shaped metal part to hold the timer in place without having to replace the timer.
You may have broken teeth on the gears in the timer assembly. Do you have a habit of "whipping" the timer around? In other words, turning the timer fast.
you need a new timer....it is actually a plastic disc that goes under the outside dial....sounds like a few of the teeth may be broken off, you could check that yourself, and go to a repair shop to buy the part....it will be alot cheaper. My brother-in-law and his son are appliance repair specialist...and they have their own businesses. LOVE my family!!
The knob is prob stripped, very common for this washer. Get it off and look at the teeth. To remove the knob you need a pair of surgical pliers. Reach behind the knob and yank the retaining clip out. If the teeth are smooth you need to replace the knob. Oil the timer so it will be easier to turn by the way. To put the new knob you simply slide it in place with the clip on it. So easy you won't believe it.
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