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Barb Benz Posted on Feb 14, 2013
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My MacBook air turns on but I can't get past the gray apple screen

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Taidan Johston

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  • Expert 80 Answers
  • Posted on Jan 25, 2014
Taidan Johston
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Boot it up using the osx disk.

5 Related Answers

Anonymous

  • 28 Answers
  • Posted on Nov 09, 2008

SOURCE: completely white/gray screen

First try this: shut it down, disconnect the power cord, pull out the battery, then hold the power button for a full 10 seconds. Reinstall the battery, reattach the power cord, turn it back on.
Still doing it? Put the reboot disk that your Mac came with, or the disk to the version of Mac OS X that you're running.
To start from disk hold "C" as your Mac is first turning on from a complete shutdown.
Dan Crowley, iKnowApple.com 919.280.3101

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Anonymous

  • 11 Answers
  • Posted on Nov 19, 2008

SOURCE: Turning on my macbook- all i see is white screen and 'no' sign

Apple has a troubleshooting document about this here: http://support.apple.com/kb/TS1892
Normal procedure is to reset the NVRAM and PRAM then "remind" your Mac where to find the system folder. (This problem sometimes happens when the system folder is moved, renamed or deleted.)
It may be necessary to reinstall the operating system. (Fortunately, if you use the "archive and install" option, you can do this without erasing the hard drive or losing your user data.)

Anonymous

  • 7 Answers
  • Posted on Apr 17, 2009

SOURCE: My Macbook shut down during reserve battery power

If that does not work, when you turn on the computer, hold the "Command" and "S" keys, this should boot to single user mode. When finished, it will dump you to a command prompt. From there type "/sbin/fsck -fy" (no quotes) and press enter. That wil run the BSD Filesystem Check. Once that is complete, type "reboot" and hit enter.

If there was an error with the file system that was keeping you from booting, that will solve it.

Anonymous

  • 45 Answers
  • Posted on May 02, 2009

SOURCE: Macbook Pro goes from gray apple screen to black

Try booting into single user mode by pressing Command+S while booting. You should then be at a prompt. Type in:
fsck -f
and press Return. Let it run and see if it corrects any filesystem issues, then reboot when it's done.

damien729

Damien Gole

  • 221 Answers
  • Posted on May 29, 2009

SOURCE: at start up, the screen freezes, white with a gray apple insignia, and a timer that never stops

Hello I agree with benwabnick, I would also try to repair disk permissions and volume using the disk utility tool that is on the install DVD (hold the C key to boot from DVD, then choose english language, go to utilities, and choose disk utility).

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Related Questions:

0helpful
1answer

Macbook stuck on load up screen

When you say "load up screen", I assume you mean the Apple boot screen (it has the apple on a gray background).

You might try resetting the PRAM on the macbook.
You can do this by pressing and holding the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

So, turn the macbook completely off. Turn it on and immediately press and hold the Command-Option-P-R keys until the computer reboots and chimes. Once it chimes, release the keys. Your system should boot normally.
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What are the steps to turn on mirroring on a MacBook Air?

In your display preferences, there should be a check-box that says 'Mirror Display', and that should solve your problem.
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Macbook Air Turns off while using it & There is weird lines that flash across the screen as it logs into the computer.

i will try opening the macbook clean it with air compress can and then try restarting it see what happens then your screens may be going bad. may need replaced.
0helpful
1answer

On my macbook air, the volume isn't working

Check the headphone jack on the side of your laptop. If you can see a red light inside the jack, then the sensor that determines when headphones are plugged in is dirty or jammed. Compressed air and/or removing and inserting a headphone cable repeatedly can sometimes fix it for a while.
0helpful
1answer

My MacBook freezes at startup.

Have a look at this article on the apple website it may help you http://support.apple.com/kb/TS2570
2helpful
1answer

Will not load up or take charge

Try removing the AC power, removing the battery and then holding down the power button for five seconds. On the MacBook Air, press (left) Shift-Control-Option along with the power button once. Note: You must use the keys on the left side of the MacBook Air keyboard.
If that doesnt work try this:
  1. Shut down the computer.
  2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
  5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
  6. Release the keys.
0helpful
1answer

I can't get the mb397g/a working on my apple HELP Pz

Try this procedure with the Macbook Air SuperDrive
and then click the Apple link below to follow the remaining recommended steps with for troubleshooting your Macbook Air SuperDrive.

Here are some steps you can try to resolve the issue:
• Make sure your SuperDrive is connected to your portable.

• Properly shut down your Macbook Air

• Once it is is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM)

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .

• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the start up sound for the third time.

• Release the keys and allow the Macbook to start up.

--------------------------------------------------------------
Apple Support Link:
Troubleshooting the MacBook Air SuperDrive

This process is supported by Apple, but if it does not work, just let me know.

Regards,

-Terry
0helpful
1answer

Completely white/gray screen

your hard drive has most likely crashed.  this happened to my buddies macbook and it was $300 for a new hard drive, hopefully you still have a warranty on your mac, that way apple will cover the price.  take it in to apple and have them diagnose the problem.  my buddy was lucky bc apple covered the cost, if they refuse just be pushy and theyll eventually do it for you, im sorry
0helpful
1answer

Completely white/gray screen

First try this: shut it down, disconnect the power cord, pull out the battery, then hold the power button for a full 10 seconds. Reinstall the battery, reattach the power cord, turn it back on.
Still doing it? Put the reboot disk that your Mac came with, or the disk to the version of Mac OS X that you're running.
To start from disk hold "C" as your Mac is first turning on from a complete shutdown.
Dan Crowley, iKnowApple.com 919.280.3101
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