HP Color LaserJet CM1017 MFP purchased last year and used exclusively for printing/copying; but now had need for scanning and when button pressed, gives message "Waiting for PC" - then after a few seconds, next message reads, "Scanning error. cannot connect."
System is Macintosh MacBook Pro; running OS X w/ 2.5 GHz Intel Core 2 Duo; 2 GB Memory.
These aren't answers. Most all over the internet aren't like scannow /sfc, reinstall drivers, etc. Especially for the older HP Laserjet printers like the HP LaserJet Pro 400 MFP m475dw.
To Scan from desktop or from printer keypad Windows 10 fix: You have to: 1) Select - Windows Services (Control Panel/Administrative Tools/Services). 2) Select - Windows Image Acquisition (WIA). 3) Make sure it's running and set to run Automatic. 4) Select - Properties; 5) Select - Logon tab and then Select - Local System Account and check: Allow service to interact with the desktop. 6) Select - login with your account and change from default to your main administrator's profile and logon password.
This will allow you to scan FROM THE DESKTOP software over WIFI or USB. To then also scan from the printer keypad to a network folder you will have to turn on SMB v1. For steps, Google search: how to turn on windows 10 smbv1. However, you should also Google the resulting security issues with turning it on, Google search: security issues with smb v1.
Please try installing software components for your MFP device.
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I have installed all the software that came with my HP CM1015. I opened the
HP scan utility, and it comes up but all buttons/options are disabled. When I press the scan scan button on the unit it does exactly as solomn6946 describes; "waiting for PC; flashes on screen and then.. nothing.
The CM1017 setting is all fine, but just show printing job in the small LCD screen. Please kindly help. Thank you.
prints black pages
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