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same here. answer no OS stated nor if upgraded the OS ever. we cant guess what OS you run/ ever. did you load the driver at gateway.? if not why not. oops w7 driver fails new w10 that it? the first review i read it is w7 ne56r-r10u,. the dash works better first off in controlpanel click, device manager let me guess webcam bleeds bad. but what else bleeds. if usb fails,so will the camera as it need both drivers to work. ok? its all here load it. http://www.gateway.com/gw/en/US/content/drivers-downloads notbook ne56r read try compatibility mode yet, ASK.
Laptop keyboard replacement procedures are all similar,
Search on the internet for how to replace ne552 keyboard (or similar). You my find quite a number of nearly relevant instructional videos and step-by-step instructions, referring to slightly different models..Look at a few and see how similar they are, pick one and follow it eg Replace Keyboard Gateway Laptop or Replace Keyboard on Gateway Laptop NE56R
What you really need is the maintenance & service manual, but there doesn't seem to be one. You might try contacting Gateway support and asking.
Keyboards for your model are readily available, on ebay or from commercial parts suppliers, even Gateway
Try re-installing your sound/audio drivers. They can be downloaded from the link below. Type NE56R in the "Search by Product Model" search window. Drivers Downloads
The first thing I would try is to download the webcam software, because the drivers are likely included in it. If it is already installed, I would uninstall it, and install the newly downloaded version.
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