It has the E000001-0004 error code. I've done the research to see it's a fuser error code. I went and bought a brand new fuser and installed it. I get the same error code. I've seen in past post that it's recommended to clear the error code but I can not. When I power the copier on, it boots up and goes straight into the error code page and I can not get off the screen, no matter what buttons I push. Anyone know how to clear the code? I've tried holding the additional functions button down and hitting 28 but the button just don't work. Thank you.
SOURCE: solution to error e000001-0002
You have to go into service mode to clear the error code. Your problem with your copier is possibley that you had a power surge or a drop in voltage and it coded out or the fixing unit is shorting out.. You have to hit the right bottons.
SOURCE: Error Code E000020-0225
Wedm/Craig. I will glady help you, and I am extremely confident that I am correct. More importantly I wish to to help you avoid The "COPIER DUDE COMPANY" taking a large chunk of your cash. I work for a "COPIER DUDE COMPANY" and we charge $200 just to say "yep, you have a problem". So lets start from square one and please forgive me if I get long winded and redundant. You tagged onto a request for help initiated by a customer called Brassmonkey who had a code of E000020-0181.This code means that when the copier attempted to calibrate each color (cyan,magenta,yellow and black) as it does from time to time to maintain optimum copy quality, the target values for yellow could not be achieved. Not even close. Yellow is the first color the copier checks and is used as a reference for the rest of the color calibration.Therefore it tends to be the primary error code in the event of a problem. Now here is where it gets hairy. Hang with me here. A patch of color is placed on what is called a transfer belt. This belt is where the image/copy is created prior to it being transferred to the paper. In fact, there is a point in time where the color copy you requested exists on this plastic belt, held by a staic charge, and is waiting to be pushed onto the paper as it goes through the machine. So when the copier goes thru periodic calibrations, again it makes a yellow "patch"....looks at it....... reajusts....looks at it... until it hits the optimum target of quality. And it does this for every color. So, now to the NUTS of it all. You have a drum&developer "unit" for each color.One dual unit for each. They are fed toner as they need it. Any one unit can fail due to shear normal use,and this is not a function of toner.{I have seen weird shit that defies logic before but toner is on the wierd shit list} Now, at some point the "plastic transfer belt " fails. So no matter how new the drum/developer units are, the "medium" from which the colors are being judged by cannot provide a valid measurement. Its like an old guy like me trying to read small print with scratched glasses. New text does not mean I can read it better. So now you have an 000020-0225 code. This means that the magenta color calibration failed.This tends to lean toward the transfer belt(scratched glasses) being worn. Two color calobration failures make ya wonder. Canon says that under the best of conditions the tranfer belt is good for 300K. These are all remote troubleshooting suggestions but at least you will have the benefit of these details. And the transfer belt is A: not real expensive and B: not labor intensive. I hope this helps. Good luck and take care. ............SPINAL........
SOURCE: IR5000 Service Mode
you may need to clear the passwords. what happens when you hit the Additional Functions button?
SOURCE: Error code E000 on a canon imageclass D761
in service mode (additional function then pound sign) go to number 7 hit set go to 4 hit set push left arrow for yes set then unplug and replug
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I just got it running. Thanks to all that answered. I had to hold the addition function key and 28 down for 30 seconds. It sent me to the functions menu, where I had to move fast before the copier shut down on me. I cleared the errors and started it back up. Now it seems to be running fine.
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