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Just wondering why we have this white ghost in the center of the screen...it's the second tv we bought (we exchanged the last one) It is like a white hue in an oval shape in the center of the screen
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Try explaining the problem to the manufacturer. They will help. They may change the software if needed. After the guarantee it will become a payable service.
Please bring the unit to an authorized service center as there's an internal electronic part/s of your monitor that is cold soldered / defective. regards
Hi phalbeis,
Unfortunately it looks like the power supply has failed, since the unit is new I would check into the return policy of the store you bought it from, if your lucky you can just exchange it. If not it will have to be shipped back to the manufacturer.which can be a hassle, you may have to pay the shipping to the repair facility.
Let me know how it goes and please rate this solution.
Lone99star
The only number that I have is this 800 number for support.
800-726-7864 . Watertown N.Y. Its been ages since I have heard that. I am from Potsdam in St.lawerence county origionally. You are probably going to be better off diagnosing and repairing the set on your own. how is your troubleshooting skills. Let me know if youd like a link for the service manual and some support to try and diagnose that set.
Take the unit into the service center - have the service center diagnosed the problem - they will order the part - but the parts are not available - DONT WAIT - The manufacturer must exchanged the unit because the the manufacturer must provide the parts for up to 5 years by law after the the tv is manufactured. Have the service center provide you with a workorder stating the television is not repairable because the parts are not available - then call 800-726-4405 - they will start hte process to exchange the televsion - LONG PROCESS to get an exchanged television
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