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What's the HDMI source? You need to disable the CC on the cable box or DVD player. These are only two of the possible HDMI sources that will provide the captions directly.
Without knowing the source, I can't tell you how to disable the captions. For many devices, you'll need to enter the settings. (Some cable/IPTV boxes will need a passcode to enter the settings menu.) On my IPTV box, the CC option is tucked into the Hardware Settings under Audio. On some satellite TV boxes, I found that the closed captioning had to be turned on at the primary box and that would enable secondary boxes to also show the captions. (It was an annoying feature for a family with one hard-of-hearing guest. They didn't need closed captions on the primary box. The specifics of their set-up and service meant that the secondary box couldn't display captions directly.)
Please add a comment with the HDMI source for specific information on turning off the captions that you currently see on that source device.
There should be an option in the Setup menu for CC (closed captioning) to turn it on and off. If it's already off, you're going to need a new Main board. (You might want to try updating the software first)
If Closed Captioning is being displayed even though the CC option in the TV menu is set to Off , then it is being produced by another device, such as a cable or satellite set-top box. To remove the Closed Captioning from the TV screen, it must be disabled on the device that is decoding the Closed Captioned signal.
NOTE: Some set-top boxes may automatically display Closed Captioning on the TV screen when the set-top box sound is muted. If this is the case, turn off the Mute function of the set-top box
Your screen is showing a black picture because the closed caption function has been activated. When this closed caption mode is turned on the screen will display an 80% black picture.
To turn off the closed caption and regain a full screen please follow these steps;
1) Press the Menu button
2) Use the up and down arrows to navigate to Closed Caption
3)Use the right or left arrows to select it.
4) Use the right or left arrows to select OFF
5)Use the up or down arrows to select Finish
6) Use the right or left arrows to save the settings and exit.
You should have your full screen back now minus the annoying black box.
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Hello ccharewicz,
After you apply the cc settings do you turn the tv off and then back on. Also have you tried unpluging it from the outlet, sometimes either of these work, if they don't then please post again and i'll continue to look into the problem.
-I look forward to your post
The annoying black box is usually a feature of the closed captioning called "Text" You should be able to go in to onscreen menu and select caption options. Unless you need to have the closed captioning on for medical reasons, it maybe best just to turn off all captioning options.
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