This unit does not use the pump to generate steam, so if the pump is bad (motor works but the pump it drives does not transfer water) you will get steam but no water through the head to the portafilter.
The unit is not user serviceable and at $68 to buy a new one, it is for the most part, disposable.
The pumps on this unit do not like to be run dry as they rely on water as a lubricant. Without water in the reservoir, the pump may fail in a short running time.
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