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If you look at the First picture on the TABEO User guide it is a little hole next to MicroSD slot on the side of the tablet
the user Guide is here
http://tabeo.support-tablet.com/download/e2/e2-startup-guide.pdf
I have the same problem. Did a factory reset desperate to get Tabeo connected and lost all preloaded apps. I just got off the phone with a lady that helped me register the tabeo so that I can connect to the internet finally however, she was unable to help me get preloaded apps back. We have to call tech support 888-477-0888, their line has been busy all day but we just keep trying
I spoke with someone in their Tech department today about another problem and mentioned that I was having problems with it charging and he said that when I get back the device there is an update that needs to be installed in regards to the charging problem. So when you get a chance install all updates.
The Tabeo should have come preloaded with 50 games. The tiles appear on the home screen. If the tablet did not come preloaded, contact Tabeo Support (24/7) or consider the following options:
There are 2 icons on the bottom of the screen which can help you: Tabeo App's and Games (assuming you can see it).
1.) Download the "system.zip" file and unzip (using a program such as WinZip, 7-Zip, WinRAR, etc.) the file. 2.) You will then need to connect the Tabeo tablet to your PC and then select the "Turn on USB storage" option on the screen once it comes up. 3.) After the file has been unzipped it will need to be transferred to the main folder, or "root directory" of the Tabeo tablet. Please ensure that you do not place the "system" folder in any of the folders already in the "root directory". 4.) You will now need to have to go into Settings application (located under the apps list from the top right corner) and go down to "About tablet" and select Start Wizard. Then turn the unit off and on again.
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