HP LaserJet Pro 400 M401DN Laser Printer Logo
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Anonymous Posted on Mar 20, 2013

Hp laserjet pro 400 paper jam in cartridge area

  • Maxamed Aadan
    Maxamed Aadan Jul 10, 2018

    you can release some screws check the picture

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2 Answers

Bob Johnson

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  • Posted on Jul 02, 2014
Bob Johnson
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One of my customers has roughly 100 of these pro 400 in service. Many of the constantly display "Jam in cartridge area" We have found the message is not related to any part of the cartridge area. The exit flag spring in the back of the fuser seems to be lightly wound. Carefully turn the end of the spring that rests on the plastic ( closest to you when looking at it) one full turn over the top of the pivot and re-secure back on the piece of plastic. For safe measure, bend the tip of the spring down the piece of plastic so it won't unwind. Secure the tip with a small amount of glue. We dis this to all of the machines in question and have not had a single problem since
hp laserjet pro 400 paper jam in cartridge area - /uploads/images/8_13_2014_3_21_55_pm.jpg
/uploads/images/8_15_2014_7_14_32_pm.jpg

  • 6 more comments 
  • Fbio Eichler
    Fbio Eichler Aug 13, 2014

    Hey,

  • Fbio Eichler
    Fbio Eichler Aug 13, 2014

    Hey,

  • Fbio Eichler
    Fbio Eichler Aug 13, 2014

    Hey, can you post a image of what part to fix?? i don't undertstood very well! You'll save my day! Thanks

  • screamjojo
    screamjojo Sep 03, 2014

    Hi, please can you re-upload your images, thanks in advance !

  • Paul Mirabella
    Paul Mirabella Sep 10, 2014

    any pictures to go with this not sure what spring you are talking about

  • Angelica Maciel
    Angelica Maciel Sep 23, 2014

    Please re-upload the images!

  • Anonymous Dec 10, 2015

    Please re-upload the images. I have the m425dn and this is bugging us terribly.

  • doug
    doug Oct 03, 2018

    You nailed it. That worked perfectly! Thanks.

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Eric Engel

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  • Expert 124 Answers
  • Posted on Feb 11, 2015
Eric Engel
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Cincinnati Printer Repair

This problem can be caused by the cartridge--especially a refurbished one.

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5 Related Answers

Anonymous

  • 1197 Answers
  • Posted on Aug 10, 2009

SOURCE: Error 13.20.00 on HP laserjet 5200 jam inside top

This is a common issue and most times a bear to repair. There is a sensor flag mounted on the paper feed assembly behind tray 1 which has a habit of either coming off or the spring which moves it back a forth comes out of its holder. In any case it is one of the worst repairs you have to do. Many items have to come off to get to it and getting that flag and spring on correctly even with the instructions is difficult. Usually what will happen is you get the 13.20.00 error on power up with no motor movement and when you open and close the top cover, the motor will move but the same error reappears. If you are lucky it is just a case of a shred of paper blocking the sensor flag from moving and worst case of the flag having come off. You will need the service manual and check the removal and replacment section on the paper feed assembly and play close attention to the 3rd page.

sometimes this error also appears if a wrong fuser is installed in ur printer that is not ur model number.... have it checked
thank you have a nice day

Testimonial: "Good answers - unfortunately still no closer to solving the problem."

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Anonymous

  • 1 Answer
  • Posted on May 04, 2009

SOURCE: paper jam HP Laserjet 3050z

Open tray 1 and pull any visible jammed media out of the all-in-one.
If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the
upper media guide. Carefully pull the media up and out of the all-in-one.
Close tray 1.

Soulvisitor

Soulvisitor

  • 1113 Answers
  • Posted on Jan 09, 2008

SOURCE: HP LASERJET 4250n PRINTER-PROBLEM WITH PAPER JAMS AND "FUSER ERROR"

Put a maintence kit in your machine, easy install, everything just clicks in, Every 200 000 prints it should be done, it includes the fuser, all feed rollers, sep pad and transfer roller.

These are great printing machine, they only ever need the MK and on this model a fuser drive gear wears and get noisy, but once that has been done once, it is ok from then on.
KIts seem expensive but they are meant to last 200 000 prints and usally do. These are one of the best most reliable printers in the market.

fee693c.jpg LINK to part info

Anonymous

  • 404 Answers
  • Posted on Oct 11, 2009

SOURCE: HP Officejet Pro 8500 has a paper jam. Can't get

Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:

Paper Jam' Message Displays on the All-in-One

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Carriage Jam' Message Displays on the Control Panel Display

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Anonymous

  • 152 Answers
  • Posted on Oct 20, 2009

SOURCE: HP LaserJet 2430n is not grabbing the paper like it used to

You need to replace either the pickup roller or the separation pad (or, optimally, both at the same time) - both should be removable without tools, they just snap in. You can order new parts at http://partsurfer.hp.com - shouldn't be more than $20 worth of parts. You can help reduce the problem slightly by roughing up the rubber on the pickup roller and the cork on the separation pad by scuffing both with a light grade of sandpaper, just to give it some tooth. But replacing them is best, it'll fix it!

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