Can i get this connected to my computer??

You need to install the dock software: http://www.randmcnally.com/support/s/dock-software. Just find the one that will work for your computer.

To troubleshoot a connectivity issue please try the following:

1. Ensure the cable is secure on the device and computer. Disconnect and reconnect the device.
2. If still not connecting and the cable is secure press the rest on the back of the device while connected to the computer.
3. If a reset does not work then disconnect the device from the computer, wait at least 10 seconds and try another USB port on the computer.
4. If another USB port does not resolve the issue disconnect the device, restart your computer, then connect the device.
5. If all the above fails you can Reinstall the Device Driver. Navigate to the Device Manager on your computer. Please note this will vary based on the operating system you are using. Once at the Device Manager screen locate Universal Serial Bus Controllers. Click the arrow/triangle to the left of the Universal Serial Bus Controllers to expand the drop down list. If the device driver is the issue one of the items listed will say Unknown Device. Right click on Unknown Device and select uninstall. Once the uninstall has been completed, restart your computer with the device still connected.

If the device is not recognized after trying all these steps you will need to contact Technical Support for additional troubleshooting.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
[email protected]

The moment you connect your TomTom device to a computer, your device should ask Do you want to connect to 'computer'. Once you tap YES, it should connect to the computer. TomTom HOME then starts.

If your device is not connecting, click one of the solutions below:

• Device not responding
  You connect your device to your computer but the device does not ask if you want to connect.
  
  
• Device not recognized by HOME
  TomTom HOME does not start or does not recognize your device.
  
  
• Device not recognized by computer
  Your device does not appear in My Computer (Windows) or on the desktop (Macintosh).
  

By typing fsquirt in run command,a bluetooth file transfer wizard opens.
But before that you should check the following.

When you install a supported Bluetooth adapter in Windows XP SP2 or any Windows OS, the adapter becomes active together with the following Microsoft components:

• Microsoft Bluetooth Enumerator This component enumerates Bluetooth devices and capabilities.
• Bluetooth Device (Personal Area Network) This driver supports Personal Area Network (PAN) connections between devices.
• Bluetooth Device (RFCOMM Protocol Transport Driver Interface [TDI]) This component supports dial-up networking (DUN). It also supports other types of connections between devices.
• Bluetooth Support Service (BthServ) This service maintains and updates device pairing information. It also performs other functions that are related to Bluetooth features.

These components are available in Device Manager after you install a Bluetooth adapter. Other drivers and components are also installed.
The Options tab in Bluetooth Devices provides options that control how devices discover and connect to your computer. The main option is Turn discovery on. This option lets devices discover your computer so that you can make a connection.
Other options on this tab include the following:

• Allow Bluetooth devices to connect to this computer This check box controls whether any devices can connect to your computer. If this check box is cleared, no devices can connect to your computer.
• Alert me when a new Bluetooth device wants to connect This option controls whether you receive notification when a device tries to connect to your computer. If this check box is cleared, you do not receive notification.

Other options on the Options tab let you turn on or turn off the Bluetooth icon in the notification area and restore default settings.

If you connect the device to the computer and then switch it on, the computer may not find your device. First turn on the GPS. Then connect it to your computer. This will solve the device detection problem.

The Options tab in Bluetooth Devices provides options that control how devices discover and connect to your computer. The main option is Turn discovery on. This option lets devices discover your computer so that you can make a connection.

Other options on this tab include the following:
· Allow Bluetooth devices to connect to this computer
This check box controls whether any devices can connect to your computer. If this check box is cleared, no devices can connect to your computer.
· Alert me when a new Bluetooth device wants to connect
This option controls whether you receive notification when a device tries to connect to your computer. If this check box is cleared, you do not receive notification.
Other options on the Options tab let you turn on or turn off the Bluetooth icon in the notification area and restore default settings.

If your PC doesnt have a bluetooth capability, you need to have a bluetooth dongle, this device is a USB plug and play,, in order for you to connect any bluetooth device to your PC.

1. Click the Start button , click Control Panel, and then double-click Bluetooth Devices.
   
2. Click the device that you want to change, and then click Properties.
   
3. Do any of the following:
   
   • To change the name of the device, click the General tab, type a new name, and then click OK.
     
   • To enable a service, click the Services tab, select the check box next to the service, and then click OK.
     
   • To disable a service, click the Services tab, clear the check box next to the service, and then click OK.
     
   • To make your computer discoverable to Bluetooth enabled devices, in the Bluetooth Devices dialog box, click the Options tab, and then select the Allow Bluetooth devices to find this computer check box.
     
   • To make Bluetooth enabled devices discoverable to your computer, in the Bluetooth Devices dialog box, click the Options tab, and then select the Allow Bluetooth devices to connect to this computer check box.
     
   • To be notified when a Bluetooth enabled device wants to connect to your computer, in the Bluetooth Devices dialog box, click the Options tab, and then select the Alert me when a new Bluetooth device wants to connect check box.
     
   Warning
   • To help protect your computer, only make your computer discoverable when you want a Bluetooth enabled device to find your computer.
     

Some computer programs require a COM port (also called a serial port) to communicate with a Bluetooth enabled device. For example:

• A program that synchronizes contacts with a mobile phone
  
• A program that extracts Global Positioning System (GPS) coordinates from a GPS receiver
  

When you use the Add Bluetooth Device Wizard to add a Bluetooth enabled device to your computer, you create an incoming COM port, which permits your device to connect to a program on your computer, and an outgoing COM port, which permits a program on your computer to connect to your device. Usually, you only need to use one of these COM ports.
To decide which COM port to use, you can check the information that came with the program or your Bluetooth enabled device, or go to the manufacturer’s website.
If you're still not sure which COM port to use, try each COM port, one at a time, and use the one that successfully allows the program and your device to communicate.