RIBBON ERRORS WE ARE REPLACING A RIBBON ON THE TEC AND THE PRINTER WILL NOT RECOGNISE THE NEW RIBBON, ALWAYS SHOWING RIBBON ERRORS, TRIED SEVERAL RIBBONS, NONE WORK, TRIED RE-START OF PRINTER, NOT WORKING STILL, ANY IDEAS....

That error can be caused by several conditions.

1. Make sure the printer driver is set properly for the ribbon type you're using. For example, if you have a MA100YMCKO ribbon, make sure the driver is set for it, rather than the MA1000K or MA250YMCKOK ribbon. NOTE - you must have Windows admin privileges to be able to adjust driver settings.

2. Make sure you're using a compatible ribbon type. Magicard makes many ribbon types, and they're not always compatible across all printers. Make sure the ribbon you have IS specified for the Enduro+ printer.

3. Update your firmware. All ribbons contain an RFID tag that informs the printer of the ribbon type, print-count, manufacturing site, lot-number, etc. If you have old firmware, it may not properly recognize the ribbon, resulting in this error condition.

4. Try an alternate ribbon. On very rare occasion, one of the ribbon RFID tags is missing or corrupted. The likelihood of 2 separate ribbons having the same issue is very small.

5. The printer may have a bad RFID-tag reader/sensor, which would have to be replaced by an authorized service center.

If you're in the USA, and we can help further, please don't hesitate to contact us.

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Calibate the detection value and check the rbbon motors values
a sammler ribbon could need some adjustments

check that you are in thermal transfer mode in the driver.
- Check in the diagnostics mode that the ribn Adj Fwd is not -15
Normally should be zero

Check that you are not in direct thermal mode and if the roll is correctly placed on the supports. If the roll is not meant for this printer then you have this error

There is usually a setting in your label software or printer driver that lets you choose between thermal transfer printing or direct thermal printing. Make sure your setting is on direct thermal.

Hope that helps !

The printer default is ribbon trans.
if your ribbon is too dark you should modify this option to ribbon no trans

According to the user's manual this message indicates a problem with the ribbon sensor. As a test, set the unit for thermal direct printing and attempt to print a barcode. You will not see the code if yoiu are expecting thermal transfer, but the paper/label should feed like it is printing. That will indicate that the printer is functioning. At this point, the sensor needs to be replaced.

Hope this helps,
Dan

Download a new firmware.
- check that the antiparasite cores are mounted on the ribbon motor cables

Ribbon error: Remove the left side cover, and clean the ribbon motor sensor, located behind the plate that holds motors.

You have to set the ribbon type to be "non-transmissive" for black transfer film.
To set the ribbon type, turn the printer off. Then press and hold the "feed" and "pause" buttons while turning on the power. The printer will now be in diagnostic mode - you can page through the menus until it says "ribbon type"
Pick the correct type and press the "pause" key to save the value. Then turn off the printer and turn it on again normally. The ribbon error goes away.