Paradigm Exerpeutic Folding Magnetic Upright Exercise Bike - Exerpeutic Folding Magnetic Upright Exercise Bike Logo

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Anonymous Posted on Mar 26, 2013

My exercise bike 'slips' when I am pedaling it. How can I fix that?

I've had the bike (Exerpeutic folding magnetic upright bike, model 1200) for a little over a month now. When I got it, everything was great. The bike rode very smoothly, and it was doing a great job of helping me to lose weight. A few days ago, however, the bike started to 'slip' as I was pedaling it. I don't feel comfortable riding it while it is slipping like that, as the slips are random. The slips come no matter what resistence I have the bike set on, though they are more noticeable on higher resistences (4 or higher). I have put in a call to paradigmhw.com (Exerpeutic manufacturer, I guess), as well as sending emails, but I have yet to get a response from either action, so I thought I'd ask here. Is this something that is relatively easy to fix, or am I going to have to try to RMA the bike. I've only had the bike about a month, so it should most certainly be still under warranty, but I'd rather just fix it myself if I can rather than going through a lengthy RMA. Thanks in advance for any help you can give.

2 Answers

Steve Pack

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  • Master 7,128 Answers
  • Posted on Mar 14, 2024
Steve Pack
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I would call manufacturer it is under warranty.

Marc Albin

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  • Posted on Mar 14, 2024
Marc Albin
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Me too. Same issue. Love to hear what is "up"!
....Marc

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    Check your owner's manual for diagrams and definitions. You'll need this information when you put the elliptical back together. You'll also want definitions in case you need to call the customer support line for assistance.

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    Be aware that the resistance is often the part that requires repair. Resistance is managed magnetically, so often if the machine is working, but the resistance isn't setting correctly or at all, check the bolts that secure the magnets. If they are loose, the resistance will slip. If the bolts are fine, check the magnets themselves by using a refrigerator magnet and see if it is attracted or repelled by the your fridge magnet. If not, the magnets have de-magnetized and need to be replaced.



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    Check the hand bars. While not all people use them, as they can elevate your heart rate by up to 20 percent, they can become worn, too. While loose hand bars typically need a simple tightening of the bolt, be sure not to overtighten as the bolts can break.

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    Know that if the axis is bent, it's likely you need a new machine. The axis is the central alignment of the elliptical. If the machine was used by a person who is over the maximum weight limit, it can be bent or damaged. It's not an easy fix and a better idea is to upgrade to a sturdier machine.



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