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Question edited for clarity and the correct name of maker.
Question moved from Computers to Tablet.
Turn off the device. Press and hold the Volume Up and Power keys. When the Alcatel logo displays, release both keys. Use the Volume Up/Down keys to navigate to wipe data/factory reset.
Did you download in tablet or computer? Are those movies olayable on computer? If they play on computer it would mean that your tv cannot handle certain codecs or formats and you need to re-convert those movies to format understandable by tv. If they dont play on computer then either file is corrupted or you downloaded "fake" movie
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