Accidentally unplugged DVR from AC outlet while it was on. When I plugged DVR back in, it went through the reset process. Got all the way through the ''searching for satellite signal'' phase to the ''receiving satellilte info'' phase where the screen is stuck at 0% complete. Tried to reset again, but the reset always stops at this part.
When it's rebooting, on the first blue screen press 02468 on the remote. This will force a software update. If you have trouble getting it enter at the right time or you just want to make sure, just keep pressing 02468 until it goes to the update. It won't hurt any thing. Hope this helps.
If your screen is stuck on 0% complete when trying to receive satellite signal, press and hold INFO on your remote for a few seconds until a menu comes up. "Run System Test" should be highlighted (if not press the green button on remote). Press select. It will run a diagnostic test. When it's finished, it will show you the results. If the tests fail, you will get a diagnostic code. Call DirecTV with this code and they will tell you what is causing your problems.
**If you just want to bypass the frozen screen and get to your DVR List, then after pressing INFO when it goes to the menu, just press the LIST button.
Doublecheck your cable connections on the back. Make sure that you didn't knock the Satellite In connections loose when you unplugged it.
Press the left arrow (back) button; but it can be a line problem.
Hi, this is Mary with Dish Network Customer Service. It sounds like you are experiencing a power issue with your Dish network VIP622 DVR. You can try resetting the Receiver box by unplugging it for 10 seconds (if it is plugged into a surge protector, for the purpose of troubleshooting, plug directly into a wall outlet). Wait for receiver to reacquire satellite signal. If you are still having an issue, you will need to contact Dish Network because the receiver box will probably need to be replaced. I hope this information helps you.
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First, try to channel up on the DirectTV remote and see if it will enable you to view channels even though the screen says it is not done loading. If it will not allow you to view channels, you should call DirecTV - they can try to resend the information remotely over the phone (one of the advantages of satellite TV - much can be done from afar).
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