Check your transfer roller when removing the jam you broke the holder on the transfer roller and the contact spring fell out, no repair has to be replaced
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Step 1 Turn
the printer off and on to see if it can automatically clear some or all of the
jam. Many printers provide an error-code listing on the front panel display for
the area where the jam occurred. If your printer shows an error code, be sure
and check the printer manual to see if that identifies the area of the printer
where the jam occurred. Step 2 Turn
off the printer. Step 3 Remove
any paper trays. Inspect them for wrinkled or damaged paper. Step 4 Open
any other doors that give access to the printer's paper path and to the toner
or ink cartridge. Step 5 If
necessary, remove the toner or ink cartridge. Place it in a bag or away from
light to avoid damaging it. Step 6 If you find a piece of jammed paper, remove it by holding it with both
hands and pulling firmly. The goal is to keep the paper from tearing.
If several pieces are jammed together, try pulling out the middle piece first
to loosen the jam. Step 7 If the paper does tear, try rotating the roller gears manually to free
the paper. Don't force anything, though. Step 8 Replace
the toner or ink cartridge and paper trays, close any doors you opened and turn
the printer back on. Step 9 If
the printer paper jam message still appears, then there is still some paper in
the printer. Inspect the paper path once again.
There is probably a jam in the paper feed area. Pull the paper tray out and stick your hand in to find and remove any paper stuck there. Then reinstall the paper tray and open and close the front door of the printer. The jam should be cleared.
If it is still showing paper jam, pull the tray out again and look to make sure you didn't miss any paper, then check the other areas of the printer (starting with the exit area) for paper.
I didn't have this exact problem,
mine was a paper jam 0 error. The problem was caused by a spring that
got old ended using one out of a retractable ink pen. Once you take
the four screws out that hold the back plate on and remove it. When
facing the front of the printer the left side where the handle is
will push back and top can be pulled down to remove. Be careful this
is where the speaker is located. The speaker is connected by a six
inch wire that can be easily unplugged. Facing the side of printer
that was just removed is a plate with 5 or 6 numbered screws only
remove the ones that are numbered. This is the drive system for the
paper tray and out feed. My problem was the cam gear located to the
right of the plate that was just removed. It is like two gears made
as one with a spring in the middle and two coils used as a brake for
the in feed. I did notice on the left side of the drive system was a
light that is used for paper detection pointing towards a photo eye.
Most likely that light has burned out for you. There is a side
diagram located at
http://support.lexmark.com:80/perl/support/support.cgi?relevance=&ccs=229:1:0:393:0:0&mode=DOCS&doctype=topdoc&term=&docid=ENUS20058
Sounds like the pick up rollers are worn or dirty.
You can try to clean them with alcohol.
When you pull the tray out the rollers
should be towards the front of the printer.
×