My brand new Bosch is not draining and is showing E:13 error code

Possible that the drain pump is running due to a small leak is present at the base of the machine, providing this has a metal cover on it ,it gets water in here which activates afloat switch switching on the pump hence draining the machine to avoid possible flooding, if the pump does not appear to be running then the drain hose is too low resulting in syphon effect,in which case raise it...Good luck

turn off THE POWER by c. breaker, wait by 45 seconds, and turn ON again and try it.
God bless you

turn off the power to the unit for 45 min, that resets it

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E13 error in your Bosch WFMC washer is a drain error and is displayed when the drain time exceeds & the washer is unable to drain so the door won't open sometimes when this error is displayed. You will have to clean the drain trap in the bottom right hand corner. You can stick a straighten paper clip in the access panel located inside the front bottom panel through the whole and then turn the access panel counter clockwise to unscrew the plastic drain cap behind it. After everything is cleaned and the error returns then replacing the drain pump is recommended repair. Please get back to me if you have any other questions.

Kevin

This video will show you how to change a door seal on this Bosch Nexxt 300 Series front loader washing machine
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This video will show you how to change a door seal on this Bosch front loader washing machine

error code = bad pump? or just a clogged screen /kinked drain hose?
E:13Er:13 test #P:15Drain pump time exceeded,Faulty drain pump, wire harness, hose

e 13 is a door lock error if you are lucky you may have a manual release check where filter is for a red pull release this mechanically activates the door to retrieve trapped washing,if not lock will need replacing engineer visit unfortunately.

First, unplug your washer. After that find the little round plate below your drum opening on the exterior of the washer. It should have a small hole in it. Use something to gently push trough this hole and twist the cover off, Inside there you will find the drain access. Be careful, if there is water in your drum this will make a mess when you unscrew the drain access. Take the usual precautions and unscrew the drain access slowly until it is off. Remove any obstructions and replace access door and cover. Clean up any mess and plug back in your washer and try again. takes about thirty minutes to an hour depending on how much water is in the drum.