Maybe that a sock or other piece of clothing get between the clothes tub and the outer tub and holds the drum. Check the outer tub port- open the washer's main access panel and remove the large diameter rubber hose that connects the pump to the bottom of the outer tub. Then,try to remove the clothing through the port. Good luck !
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thank you very much.Apparently what you suggest is right.but i have problems with parts identification.For example,is the main access panel the one on the left or the one on the right? By the way my machine has the upper opening not front side opening.
dovi i mean upper door not a side door
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