Hp officejet 7410 all-in-one scanner makes one pass on the scan picture and on the way back it quits worling an request that the printer be turnrd off,and re started, but the printer locks up and will not turn off at the switch. I pull the power plug to turn it off and use the switch to turn the printer back on and try to scan again, and the same thing happens over and over again.
Perform a hard reset on printer and also uninstall completely all software and then reinstall. Try scanner again.
If you have "upgraded" to another OS there is a possibility that the driver being used is not good for the new environment. If applicable, check that out.
If printer is out of warranty HP will do nada but refer you to a forum or suggest you get a new printer - an HP naturally!!!!!!!
SOURCE: HP OFFICEJET 7410 "NO SCAN OPTION"
1.open the HP Director/Solution Center 2.click on scan menu and go to destination list tab 3. on the left side u will find a list of available destinations , move them all to the right side (front panel destination list) and save and then try to scan again , IT MAY WORK
SOURCE: Scanner failure
OK..
Clean the scanner head and glass
Removing the scanner glass
General
The Automatic Document Feeder (ADF) will need to be removed before the glass can be removed. You will also need a T10 Torx head driver approximately 6" long. Driver handles that accept removable bits may be too large in diameter for this particular job.
Removing the automatic document Feeder (ADF)
1. Hinge the ADF upward as if you are going to manually scan a document.
2. In the hinge area there is two black pull latches. Pull them up and lift the ADF straight up to remove it. Some side-to-side rocking may be necessary before it will disengage.
Removing the Scanner Glass
1. Remove the four T10 Torx head screws around the perimeter of glass, i.e. two in the ADF hinge area and one on the right and left.
2. Remove the Control Panel overlay. It pries off.
3. Open the printer as if you are going to access the cartridges and disengage the support legs. Two latches at the base of each leg must be pried outward with a slot style screwdriver to disconnect them. The scanner assembly will now "flop" freely, so steady it while removing the four screws on the underside.
Note: The screw in the front is hidden under the piece that you grasp to gain cartridge access. Two latches must be released to remove it. The screw can now be seen using a flashlight but may be obscured by some wires.
Clean the underside of the glass, giving particular attention to the white strip. Then clean the scanner bulb (gently, its thin glass) and the mirror(s) with a cotton swab sparingly moistened with Windex or a similar cleaner.
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