Apple AirPort Express (M9470Z/A) 802.11g/b (M9470ZA) Wireless Access Point Logo
Posted on Apr 03, 2009

Not able to connect to internet via airport express

I installed airport express following the provided instructions, the light on the device is steady green I have all the bars on the airport icon of my macbook pro and my iphone but when I try to open safari I get the same massage on the computer and iphone "you are not connected to the internet" can someone help please?! thank you

  • aporfirio Apr 17, 2009

    thank you for responding
    Apple Supp. solved the problem for  me by having me change the ch.n. at set up.
    thank you again

  • Anonymous May 11, 2010

    Is the wireless on your computer turned on?

    Are you running a mac or pc?

    Try resetting the airport express and just connecting the modem to it. No setting it up or anything. Join the default network. It should be apple(then a whole bunch of random letters and numbers).

    Does it work this way?

    Nathan.

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  • Contributor 9 Answers
  • Posted on Jun 07, 2009
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Have you checked your system preferences, network settings? You have to tell the mac to use airport or ethernet. It may be setup to use the hard wire and not airport. You should see a link to turn on airport in the upper right corner of your screen. I think you can turn airport on there. 

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