Maytag Neptune FAV6800AW Top Load Washer Logo
Posted on Apr 05, 2009
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During spin mode, I get Dc error in my maytag washer. Please let me know how to fix this.

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  • Expert 335 Answers
  • Posted on Apr 05, 2009
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Joined: Dec 14, 2008
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Hello simhanjv,

If your machine is a FAV6800AW or FAV9800AW you may be experiencing a clutch malfunction. If you call in a service repair company the cost will be in the $300 + range. Do the work yourself and if just clutch maintenance is required your looking at $10 - $15 for a can of WD-40 and a some bearing grease. Worse case if you have to replace the clutch $55 range.

Access and remove the Clutch for maintenance
Disconnect 120VAC power cord.
The Service Manual and Sears Parts Direct for reference.
Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the SM for putty knife insertion point.
Remove the front panel see page 41.
Tools required;
3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
1/2 inch socket or wrench to loosen Drive Motor tension bolt.
5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.
1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
2. Follow SM page 46 & 47 to remove clutch pulley.
3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease.
4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.
5. Replace Clutch plastic cover with 4 screws.
6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.
8. Repeat steps 6&7 if the clutch has excessive noise or spins off.

Here are some folks that did this maintenance with positive results.
Positive Fix1/19

Positive Fix 1/18
Positive Fix 3/4
Positive Fix 3/4 different Forum


Post back if you need additional help. Rich

  • Anonymous Apr 05, 2009

    Some additional info from my post back on Dec 08




    My original clutch opened up for clean up of the roller bearings.






    Clutch on the left is new and it worked in my series 16 machine. My series 16 does not use the upper bearing assembly.

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2helpful
1answer

Maytag Neptune washer has the error code of UC during the spin cycle. What is the problem?

in the Maytag Neptune FAV6800AW Top Load Washer Forum so I assume the machine type is a FAV6800A or FAV9800A correct?

Most issues are caused by a Clutch malfunction if the machine errors out with dC or UC unbalance error codes during the spin cycle. If your wash tub is banging around during a Spin Cycle and the TDS and Control board are working as designed the Control Board will shut the machine down with an unbalance error code dC or UC.

If the machine model is a FAV6800A LED console or a FAV9800A LCD console version it can be fixed with basic hand tools and some DIY effort. If you call in a repair service you are looking at $300 to $400 ballpark if they have a clue of how to troubleshoot the issue. If you DIY cost could be $0 if you have a can of WD-40 around a dab of lithium bearing grease to $75 ball park for a Clutch Pulley replacement.

See this post Clutch Fix and if you want to DIY and save/extend the service life of your 1$K machine.
Post back if you have questions……..Rich
0helpful
1answer

Washer does not finish cycle..it stops at spin and it displays a 'dc' code...what is this

The Service Manual for reference. Sears Parts Direct for reference.
dC code from the Service Manual = Distribute Clothes: The load is unbalanced, preventing high speed spin. Redistribute clothes.
Your wash tub is banging around during the spin cycle correct?
You can redistribute the wash basket load until the cows come home the issue will only continue to get worse. Maybe start throwing uC error codes to the console display for continuous unbalance error code.
Your FAV6800A or FAV9800A has a Clutch malfunction. It can be corrected if you are handy see this DIY fix Clutch Fix. post.
If you decide to dive in I will help you through the fix………Rich
0helpful
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Maytag Neptune FAV6800AW Top Load Washer? makes a

more than likely it just needs a little leveling...lift front of washer . there are 2 leveling feet on each front corner under the washer.. they turn like a screw ..just adjust these feet till its level and you should be ok....shake the washer by hand . if it doesnt move it shoud be level,,,,an unlevel washer makes terrible noises ...as you know..thanks and have a great day
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Maytag neptune tl makes grinding sound and stops at 33 minutes in normal mode and at 24 minutes in quick wash mode


Hello djlampl,

With the lowest spin cycle setting I enter spin cycle in Quick Wash around the 21 minute mark. But first question is do you hear the grinding noise with the tumblers rotating during the wash/agitate cycle?

If you start a spin only cycle do you hear the grinding noise?

Does the washer error code out with an error code to the display? Codes such as dC, uC, Lr?, I assume the machine type is a FAV6800AW is that correct?

Any additional info will help in troubleshooting…..Rich

Assuming the machine type is a FAV6800A/FAV9800A here are some handy links;

The Service Manual for reference. Sears Parts Direct for reference.


0helpful
1answer

Error code of "dc" on my TL Maytag Neptune

If your machine is FAV6800AW or FAV9800AW the dc/UC errors are caused by a clutch malfunction. Your machine is shutting down with those errors so your Tub Displacement Sensor is working as designed.

Fix the Clutch malfunction and you can wash a single sock or a load of blue jeans and you will not take the dc or UC unbalance errors. See this post for the fix.

Post back if you have questions or need help.


Rich


0helpful
2answers

During final spin cycle a code that says DC of balance load and there is a bang from the tube

The DC code that comes up is just saying that the load is "off balance" to resolve this, open the washer and redistribute the last and restart.

The bang fron the tub that you hear is just from the load being off balance. Generally it's just the weight difference on the tub when the washer stops spinning. This is normal for an off balance load and is nothing to be overly concerned about.

If you are getting the DC code a lot, take a look at the types of loads you are washing. Are they small? Is it a mix of small and large items? Is it a few large items? This may be the answer to why you are having off balance issues. The Neptune is a very large washer, and can get off balance very easily with smaller loads. Try making loads larger or if you are washing for example sheets, try washing them in 3's. This will make it easier for the washer to balance the load.

Good luck! Please let me know if this was helpful!
0helpful
1answer

Codes and holes

Hi mandystreet,
I’m an owner like you; from what you describe I feel you have a clutch issue if you’re machine is a FAV6800AW or FAV9800AW. I'll bet it completes the spin cycle with no clothes in the wash basket. Here is what is happening
See this post for a step by step process to remove the clutch. Try a maintenance clean up of the One-way Roller Clutch bearing and see if that will get you back in service, if not I would do a Clutch replacement.
Your machine is shutting down the spin cycle with dc and UC errors so your Tub Displacement Sensor is working as designed.
From the Service Manual page 12;
During fill cycle – If machine tumbles and spins simultaneously replace clutch assembly.
During spin cycle – If machine tumbles and spins simultaneously replace clutch assembly.
You can check this out by turning off the water supply lines if you check during water fill cycle. Lift the washer top from the base and observe the action during water fill or spin cycle. The Service Manual will show you how to raise the washer top from the base.
This is happening because the clutch One-way Roller Bearings are sticky, slightly rusted. When the machine enters spin cycle the agitator shaft is slightly engaged because the one-way roller clutches are dragging this will cause the agitator shaft to rotate in spin cycle spinning the tumblers slightly. In this condition the wash load is tossed about while the wash basket begins to spin up. This will cause the Tub to become unbalanced and the tub starts making greater swings.
This continues until the TDS (Tub Displacement Sensor) signals an unbalance condition to the Control Board and shuts the cycle down with a dc or UC unbalance errors. If the TDS fails in this mode the machine would likely walk across the floor until it unplugged itself or ended in a self-destruct.… :)
A WD-40 clean up and re-lube may get you back in service. Just follow this posting step by step. If you are not a DIY type direct your service repair to this e-mail to help speed you to repair and control cost. You can redistribute the wash load until the cows come home and you will continue to fail with UC or dc unbalance errors…. Fix the clutch issue and your machine will be happy and so will the owner.
Rich
1helpful
1answer

Neptune won't advance from Rinse to SPIN

If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question(@#$^
0helpful
3answers

Maytag neptune tl washer

A dc error means that the clothing is not being distributed properly in the basket. This usually happens when the machine is lightly loaded. If the load seems o.k. then the problem is probably with the sensor at the side of the basket.
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