Comfort-Aire BHD-301 Dehumidifier Logo
Anonymous Posted on Aug 22, 2013

Moisture collecting at the top front when running, even at mid power, over the control panel, sometimes turns to ice. if I shut it off when it is doing this the problem stops for awhile

1 Answer

Mack Baxter

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  • Master 383 Answers
  • Posted on Apr 07, 2014
Mack Baxter
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Well, sounds like you have a good cold section in the dehumidifier-- that is good!-- But I agree-- we don't want water condensing on the surface-- and we surely don't need it turning to ice!
A couple questions to help us get to the next level of trouble shooting this problem:
1.) How cold is the room you are running the dehumidifier in?
(Obviously-- the warmer a room is, the easier to remove moisture--
the colder the room, the easier to drop the air temperature well below the freezing point-- making ice.)

2.) Have the air filters been cleaned/changed recently?
A dehumidifier needs a steady fast moving supply of air across its whole condenser/evaporator surface, in order to remove the maximum amount of water from the air, and not freeze up. (I would winder if something isn't blocking the flow of air toward the top of the coil?-- so that the coil in that area is going well below freezing temperatures, and thus allowing water (or ICE!) to develop near the top of the coil?-- Can you check air flow for us?

3.) You have suggested a good solution,-- especially if the above problems can not be easily corrected: Turn off the unit every few hours, and allow the warmth of the room, to defrost the coil....
In fact-- just to make sure that the air flow is not being restricted by ice deep within the coil-- let it stay off over night-- or bring the dehumidifier into a much warmer room, to make sure no ice is still blocking air flow deep within the coil..

Let us know what you learn about air flow, and get back with us-- THen maybe we need to take the trouble shooting deeper insicde the device.

I hope this helps-- MB

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Does not collect water in bucket but runs all the time

Does it have a filter?
http://whirlpool.custhelp.com/app/answers/detail/a_id/953

also:

"
It may be that the humidity level or temperature in the room where your dehumidifier is located is too low.

When the outdoor temperature is below 50 F, the indoor air will be dry even when the air inside is warm, therefore when it's cold outside the dehumidifier may collect little or no water.

Air conditioners will also remove moisture from the room, even if it's hot and humid outside, resulting in little or no moisture collecting in the dehumidifier bucket.

Some dehumidifiers have a deicer which turns off the compressor but keeps the fan running. When the compressor is off, moisture is not removed from the air. The deicer turns off the compressor when the room temperature is cold.

Some dehumidifiers do not have a deicer. If the room temperature is low enough, ice may form on the evaporator coil. The ice prevents the dehumidifier from removing and collecting water. If ice forms on coils, unplug dehumidifier until ice melts and room temperature rises."
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Our dehumidifier has formed a sheet of ice amongst the coils and will no longer pull moisture from the air. The hole from which the water drips is completely iced over. It is 70degrees in the room and...

Turn the unit OFF and unplug it from the wall. Allow it to thoroughly thaw and remove the humidifiers cabinet to expose the cooling coils. Clean those thoroughly and coat with a very light coating of WD40. Reassemble the humidifier and turn it ON. Set your humidity control at 50% and allow the unit to run for at least one hour. Check for water collection in the bucket and for any signs of icing, after one hour. If water is in the collection bucket and no signs of icing, lower the humidity to 45% and continue. If you not any signs of icing, watch the unit, as you need to know if it automatically goes into defrost mode. The compressor should shut off, but the fan will continue to run until defrosting is completed. If it doesn't the auto defrost sensor has failed and will need to be replaced.
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Hope this helps you to troubleshoot and solve the problem. Please let me know. Thanks.
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Humidifier gets ice on top of cabinate. It still produces water.

Most dehumidifiers have a defrost cycle that they run through, as needed. But, apparently, your is not functioning. Eventually, yours will stop collecting moisture, if this continues. In the interim, I would suggest turning the Master OnN/OFF Switch to OFF and unplug the unit until it thaws. While it's unplugged, remove and clean the air intake filter on the front of the unit. If it's clogged it causes the unit to strain and may cause it to ice up. Once the filter is clean and the unit is un-thawed. Plug the unit back in and turn the Master ON/OFF Switch to ON and set the controls as you normally do. Hopefully, that period of being unplugged will have allowed the unit to reset itself and work properly.

I have included a link to your Owners Manual that you can download and print for future reference.

aire.com/index.php?option=com_rubberdoc&view=doc&id=436&format=raw">http://www.comfort-
aire.com/index.php?option=com_rubberdoc&view=doc&id=436&format=raw

If the above link fails go to the following link below and click on Owner Manual, near the top of the page.

aire.com/room-air-conditioners/149-portable-dehumidifiers/122-bhd-301-g">http://www.comfort-aire.com/room-air-conditioners/149-portable-dehumidifiers/122-bhd-301-g

Hope this helps you solve the problem.
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Dehumdifier not collecting water.

It may be that the humidity level or temperature in the room where your dehumidifier is located is too low.

When the outdoor temperature is below 50 F, the indoor air will be dry even when the air inside is warm, therefore when it's cold outside the dehumidifier may collect little or no water.

Air conditioners will also remove moisture from the room, even if it's hot and humid outside, resulting in little or no moisture collecting in the dehumidifier bucket.

Some dehumidifiers have a deicer which turns off the compressor but keeps the fan running. When the compressor is off, moisture is not removed from the air. The deicer turns off the compressor when the room temperature is cold.

Some dehumidifiers do not have a deicer. If the room temperature is low enough, ice may form on the evaporator coil. The ice prevents the dehumidifier from removing and collecting water. If ice forms on coils, unplug dehumidifier until ice melts and room temperature rises.

The filter (on some models) may be dirty or clogged. If so, clean the filter. For instructions on cleaning the filter.

I hope this help to solve, if this answer solve it, remember to rate it. Good luck.
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It seems these units only last about a year or two before this happens. Unless you can get it replaced under warranty (mine had 5 year warranty) you probably will be better off getting a new one. They leak their freon out and then just run, usually forming ice near the top of the unit in the front. Classic case of not enough refrigerant.
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Hate to tell you, but it may be a goner. Many units have a rectangular air filter that may be clogged, but I would still expect to see some moisture removal. Without exact model I'll have to be general,.... remove cover (front or back, depends on model) to see cooling coils. If the compressor is running, these coils should be wet or may have a light frost on them for a time. Not = refrigerant leak. (not economical to repair) If you see one small area of ice,... it's also a goner. If the compressor does not run you could have a bad compressor, a bad defrost control, or a bad control / humidistat. Other than the filter or possibly a fan motor, these unit are rarely economical to repair.
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Unit Runs (fan and condenser) but no water?

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You need to have the r22 charged... As stated above, if its low on r22 then it will ice up... no dehumidifier should ice up.... call a repair guy or better yet, buy another one... good luck.
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