OK you can remove thr tumbler with a Number 20 Torx driver. The FAV6800A/9800A Service Manual does not call out the torx driver size. Page 37 of the SM will take you thru the process. Let us know if you have any questions. Rich
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I still have the problem. The string is caught under the tumbler I guess.
Do you still hve the problem does your machine console look like this? If so we can discuss tumbler removal.
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