Toshiba tv in RETAIL LOCK - Toshiba Regza 37HL17 37 in. LCD TV

You may have to search around google for a while to find the unlocking codes. Some forums and user web pages give them and in some cases the owners manual gives an unlocking procedure. For example many use 1111 as the universal get out reset code. Good luck.

Usually theres an option in the menu to turn off. Iff not, try holding the power button turning the tv on and off. You can also try unplugging after holding power button

If your TV displays TOSHIBA specific advertisements or "Retail Lock" at anytime when operating, perform the following procedure:

• Using the remote control, press? 1, 2, 3, 4 in this order. ...
• Perform a factory reset of the TV. ...
• Power on the TV. ...
• Be sure to set the Location option to Home.
• Continue with the first time setup.

hope this helps

toshiba tv stuck on retail lock how can i fix it ? nothing working try the remote unplugging everything

You MUST contact Toshiba customer service..

There should be someplace in the menu that says first time setup or initial setting or something similar where it steps you through setting your TV. During that process it will ask you to choose between home or retail. Make sure you complete all the steps. If you can't find it in the menu, give me the model number and I will look it up.

You can reset and eliminate the lock on some televisions without the remote.. Hold the power button for five seconds. The television will automatically restart. If the lock is still on, unplug the television and remove the battery from the back panel of the television. Wait several hours before reconnecting the plug and reattaching the battery.

You say you have a Universal remote. If you have not done so yet use the procedures that came with your remote to install it on your Toshiba. After using the install procedures you should at least be able to power on and off the TV.

power the TV on and then do the following:

TOSHIBA specific advertisements or "Retail Lock" at anytime when operating, perform the following procedure:

1. Using the remote control, press 1, 2, 3, 4 in this order. This will release the "Retail Lock" mode.
2. Perform a factory reset of the TV
3. Resetting Factory Defaults:

To reset all settings and channels to their factory default values:
1 Press the MENU button and open the Installation menu.
2 Highlight Reset TV, and then press the ENTER button.
3 Enter your PIN code (If a PIN code has been set).
4 A con?rmation screen appears. Select Yes, and press the ENTER button. The TV will turn off automatically.
Then do the following:

1. Power on the TV. You will be prompted to perform the first time setup.
2. Be sure to set the Location option to Home.
3. Continue with the first time setup.

The "Retail Lock" should be disabled and you can now use all the functions of the TV.


hope that helps

call the manfaucture with proof of purchase and they will give you a number

Make sure you press them slowly, and try this

TV displays TOSHIBA advertisements RETAIL LOCK TOSHIBA FORUMS

Press 1234 on remote.. if that doesnt work try pressing 0000 (four zeros) 2nd one worked with mine.