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I have a 7 year old duet washer. It started to shake during the spin cycle. It is level and the shocks and springs holding the drum are working. When the washer gets to the spin cycle, it is apparent that the drum is off center.
I tore the machine apart and found that there is a bracket at the back of the drum. This bracket sits in water so it was covered in slime. I found several large cracks in the bracket. Once these cracks occur, there is now way the drum can spin correctly. The bracket is welded to the back of the drum, so it has to be completely replaced.
What a poor design. I would guess that many, many other people will be seeing the same problem within a couple years. I was lucky in that I did not pay for a repairman to try to fix it.
Chck to see that all (6) suspension springs are still attached. Check the plastic snubber ring below the mechanism and above the base plate for cracks or contamination.
Most common cause for the machine to shake during the spin cycle is due to a unbalanced load. A load of a couple of small bulky items or a small load in general may not be able to distribute the weight properly causing the machine to be unbalanced. It is best to wash full loads whenever possible. We have a brand new front loader as well, our first load about took the walls down...We just tossed a couple things in to see how it worked....thats how I learned to wash full loads. Now with the knowledge of why it shook so bad, we have had no more problems. Hope this helps
IF THE FLOOR IS NOT ABSOLUTELY STABLE, IT WILL MAGNIFY A SMALL VIBRATION INTO A LARGE ONE. PUT SOMETHING ON THE DRYER IF IT SETS NEXT TO THE WASHER, AND TURN ON THE WASHER INTO SPIN. IF THE ITEM ON THE DRYER SHAKES, THE FLOOR IS MOVING.
IF THE WASHER IS ON CARPET, REMOVE THE CARPET OR CUT HOLES IN IT WHERE THE FEET ARE SO IT IS NOT SETTING ON THE CARPET. THE CARPET AND PAD WILL BE TOO SOFT FOR THE WASHER TO SET STABLE.
ALSO, PICK UP ON THE REAR OF THE WASHER TO RESET THE AUTO LEVELING REAR LEGS. YOU SHOULD HEAR THEM MOVE AND RESET WHEN YOU SET THE WASHER BACK DOWN.
The Guide Plate underneath is out of alignment,, You might have to call me on this one. The only reason I am sure of this is because when my delivery guys would deliver a direct drive washer such as your, sometimes when the machine is laid down to far on its side, it gets out of alignment. Easy fix,, Just hard to explain.
Is your floor level, first thing. Okay, the rear 2 legs are not adjustable so leave it. The front 2 legs should be screwed up (ie the machine should be at the lowest level in front) and there are check nuts to tighten inside the body of the machine. Check the machine it it rocks by using your hand against it. Adjust accordingly, this is if your floor is not too good. You shd not hv any problem. If the rocking persists check inside machine, behind after getting he plug off wall, maybe shockabsorbers hv come off, springs?.....
Not sure what you did, exactly. First, does the machine shake when spun empty...and then with water only? If so, you have probably failed to tighten something or misaligned something. Go over your work.
No shakes? Rearrange your load. You may have a pair of heavy wet jeans which is throwing the whole thing out of kilter. It only takes about a half pound of sodden clothing to do this.
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