Frigidaire Model #frs6lf7fm9 ice dispenser auger motor runs continuously when freezer door is closed

Possibly a stuck micro-switch or depressed lever in the door unit.

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Hello friend, thank you for your inquiry!
If your Frigidaire refrigerator is not dispensing ice you could be seeing a problem within the dispenser or auger motor not pushing ice. If you press on the dispenser do you hear any noise? Also can you check inside the freezer door verify no frost or ice is blocking the dispenser door? I look forward to assisting you. -Matt

Good Afternoon, thank you for your inquiry!

I see you are having trouble with your Frigidaire refrigerator dispenser not dispensing ice. Do you hear the auger motor running when calling for ice? If you do not, the dispenser may be jammed or the refrigerator has a faulty auger motor. I suggest try clearing any ice that is blocking the ice chute, removing any frozen ice or obstructions, verifying that the water valve or fill tube is not frozen. If any proves to be ineffective contact a professional to move forward accurately.

Best regards! - Z

Hi Zack, this is AP!

I understand you are experiencing trouble with your Frigidaire refrigerator not dispensing ice from the dispenser on model#PLHS267ZA. First, check to see that both doors are closed. The dispenser will not operate if the freezer door is not closed to make the safety switch located where the door meets the outer wall of the freezer. Close the door and make sure nothing is blocking the door keeping it from closing. Another troubleshooting tip is to disconnect the power to your refrigerator for 5 minutes, then reconnect and try to dispense ice. If you are still experiencing the same problem there could be a problem with the motor releasing the ice. If your appliance is still in warranty, you may want to check with the manufacturer to determine any warranty coverage, or if there are any professionals in your area who will not only be able to ensure this is the appropriate fix, but may actually save you some cost if is something simpler to repair. I hope this information helps to some degree.

Best of Luck,

It sounds like your auger motor has an issue in my opinion. How i check them is: remove ice bin, open freezer door, hold door switch down, depress the freezer ice dispenser button on the door and see if the auger motor has the torque when it turns, if the motor has power and turns but cant turn w/ torque or has power and dosen't turn. you need a new auger motor. lmk if u need more help!

Greetings,
In looking up this partial model # KSRS25, it shows you have
the model with the large ice bin inside the freezer.
My question to you is: Does the auger motor run when you
push the ice lever?
2 trouble prone parts on this model. Both in the case of NO
auger motor activation.
#1 broken pin that hold the micro-switch on to the switch bracket.
Item # 15



Next #2 and the Worst, A Broken Blue wire or wires in the wire loom
under the freezer door hinge. Un-repairable new door needed if still
available.. You have to get creative restoring the power.
So before I continue, Does the Auger motor Run?
And if it does, remove the bin and close the door switch that turns the
light off, and tape switch shut. With door open and ice cradle pushed
in watch the auger drive fork turn? Is the the key hole stripped in the
fork.(rounded out) May need the fork or motor. #9 & #2

Remove the ice bucket and auger assembly and hold the door switch closed while pressing the ice dispenser button to check for a dead motor. If it turns, try holding it with your hand to see if it can take a bind. If it will then your auger is the problem, if not it's motor time.

Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

If you need further help, I’m available over the phone at https://www.6ya.com/expert/henry_239f63a136de60f0

There is a plastic part in the dispenser that holds the micro switch that operates the auger motor when you push the paddle. If you're handy with hand tools, you can order the part and replace it yourself. The part is on the outside of the door.