I bought a new Kindle e-ink from Amazon yesterday. It has the following problems: 1. It is very very slow, extremely slow and keeps freezing. 2. My computer reads it as a Removable Drive and not as a kindle. 3. I tried resetting it, and now it is stuck in sleep mode and won't wake up! I've held the power button for 45 seconds, but nothing happens! Help!

For that I'd go to amazon.com click help( just under the search bar)
click manage devices, Click contact us on left side of screen. fill in info about problem. You have a choice of reply methods and I usually go for call back. They are fairly quick and will talk you through the fix.

Best place for info and help. Log onto Amazon.com Click help under the search bar. Follow prompts from there to contact help desk. It's free and is usually very quick.

Warning Latest Kindle Fire Update Turns on Passwords by Default Ink Bits...
Amazon turned it on

read this
Freeze Problems and Solutions for Your Kindle Paperwhite
and this
Kindle becoming slow with page turning and menu commands

What you really need to do is add your new Kindle device to your
existing Amazon Kindle account. The good news is if you bought it from Amazon new, Amazon automatically registers it to your existing account. So . . .

Go to the Amazon website using your laptop or desktop computer and log onto your Amazon account.

1)On the upper right of the page you should see *Hello (your name)*
Drop down this menu by hovering your mouse pointer on it.

2) Select *Manage your content and devices*

3) If you're not logged in, enter your Username and password.

4) If you're browser is set to save passwords an log in you won't
need to do step 3

5) Select the *Your Devices* tab

6) All your Kindle devices should be listed there, including the new
Kindle Fire.

7) You can click on your old Kindle and *deregister* it.

8) You can make your new Kindle Fire your *default device* and
you can edit your other Kindle devices such as any Android
Device onto which you have installed the Kindle App.

9) The default device status ensures new books purchased will
automatically download to that device when it's connected to
the internet via Wi-Fi or 3G depending on what your Kindle Fire
is configured with.

10) You can click on the *Settings* tab to manage your credit card and other information.

I had the same thing happen to my kindle. I contacted amazon customer support and within the week they sent me a replacement kindle free of charge!

In most cases, to avoid freezing, keep battery charged and turn off wireless when it's not being used. To properly reset, hold power switch to the right for 15 seconds.

Resetting the device is not a bad thing, most electronic devices need it to be done. It can be annoying, but it's not fatal.

I would keep track of how many times you need to reset the device. Once the amount get over a few times per day, honestly, I would call Kindle Support. They've got the necessary software to look further into your Kindle.