Question about Canon imageRunner C3100 Copier

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Canon IR C3100n copier "NG 853" error

I cannot make this copier print through the network connection. I can see the unit from Windows and I have connectiov (verified using the PING command on the copier and Windows). However, the network device receives the job, but is automatically posted on the log as "NG #853 error".

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  • Anonymous Sep 21, 2007

    Just found what was happening. Install the unit under Windows stating manual print selection and choose "Canon printing device L9100" when asked for. Although the unit can be set to accept LPR or RAW print formats, I solved the issue with the RAW format. But be advised, changing the specification for an installed driver does not work. You will have to assign a new IP address to the unit and start the driver installation from the beggining.

  • Anonymous Dec 17, 2008

    I have this same error ng (#853) on a Canon iR2030. I deleted the printer, restarted the W2003 server, deleted the port, created the printer again, installed the driver, sent a print to it, log report on photocopier LCD screen shows status of OK, but nothing comes out of the photocopier!! Tried over and over again; the whole process; nothing. Absolute rubbish. Had enough and am going Xerox.

  • globalpro Feb 11, 2009

    print on computer, but doesnt come out on the printer. gives the error #853. i can see the printer connected to the network, i can scan, copy anything but print!!!!



    what to do???????

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I too tried the UFRv1.42_Win2k-XP-2003_INF Driver for the Canon C3100 and it worked superbly .

Posted on Mar 31, 2010

  • itdave71 Jan 26, 2011

    this worked for me too. Thank you!

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I had a similar problem with my MF6540. I could access the remote UI and see that the printer was recieving information via the print log. It would list all of my test pages that I tried to print but in the print results column I would get an error code NG(##5536) and the printer would not actually print anything. I tried the UFRII driver stated above and everything seems to be working now.

Posted on Mar 04, 2010

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#853 is when you send a Postscript file (PS Print driver) to a PCL orUFR only printer driver device. PostScript on some products need the license to enable it, so Canon can pass your cash to Adobe for you using PostScript!

Posted on Jan 11, 2010

  • bnsibiya
    bnsibiya Jan 27, 2014

    the thing is, the rest of the other pc's on the network do print, except the 2 that i've just installed

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According to Canon rep I just spoke with you need to purchase a license before you can print to these. You cant just set them up as a network printer

Posted on Oct 23, 2009

  • shannon garrett Jul 11, 2011

    This is Correct, If this copier does not have a print option installed it will not print no matter how hard you try!

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Just an update for ya. I don't know how it relates to network printing, unless it's due to the print driver configuration on the machine printing, but apparently (according to Canon) the NG #853 refers to insufficient memory resources for the printer. I only sent a Windows test page to the printer and still got that, so go figure... Anyway, gonna play around with the drivers and see if I can get it working. Will report back if there's any progress.

Posted on Sep 20, 2007

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Its a timeout for the data being sent, the ufr driver spools the job at the pc.
You can also try turning on network spooling in system settings, network, use spooler on

Posted on Nov 02, 2014

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I was having this problem with a Canon IR C3080 after I upgraded computers and started using Mac OSX 10.8. Previously, with my older system running 10.5, I had been able to print to the Canon with no problems. But since upgrading to 10.8, all the print jobs I sent to the Canon resulted in the #853 error code and with nothing printed. When setting up the printer on my new system, I had selected the Canon IR C3080/3480/3580 PS (US) driver that I had downloaded from the Canon website and installed into my OS. This is the driver that Canon specifies for Mac OSX 10.8. However, after re-setting up the printer, but selecting the Generic Postscript Printer driver (supplied by the OS), my print jobs were accepted by the Canon copier and printed as they should. So if a Generic PS printer driver is available to you, try it instead of the driver supplied by Canon.

Posted on Dec 11, 2012

  • Larry Thoman Dec 11, 2012

    I was having this problem with a Canon IR C3080 after I upgraded computers and started using Mac OSX 10.8. Previously, with my older system running 10.5, I had been able to print to the Canon with no problems. But since upgrading to 10.8, all the print jobs I sent to the Canon resulted in the #853 error code and with nothing printed. When setting up the printer on my new system, I had selected the Canon IR C3080/3480/3580 PS (US) driver that I had downloaded from the Canon website and installed into my OS. This is the driver that Canon specifies for Mac OSX 10.8. However, after re-setting up the printer, but selecting the Generic Postscript Printer driver (supplied by the OS), my print jobs were accepted by the Canon copier and printed as they should. So if a Generic PS printer driver is available to you, try it instead of the driver supplied by Canon.

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I had the same problem and installing the UFRII Driver for the printer did the trick.  There must be a memory management issue with Windows 2003 Server.  Next up, trying to get the scanner software working.

Posted on Oct 19, 2007

OK, this is not a solution, but we are having the same problem with an iR 3200. I've run packet captures and can see a TCP stream in both directions which indicates it's communicating, but the jobs keep getting the NG #853 error. The Get Status button within the driver properties fails to get anything from the printer, but when I try it, I can see udp traffic flowing in both directions between the server and the printer.

Posted on Sep 19, 2007

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Good day, pls. help me, how can i install network ip address for konica 7035. thanks alot


Using arp command (Windows 95/98/NT/2000)
From Windows 95/98 MS-DOS prompt or at Windows NT/2000 command prompt, you can use the arp
command to assign the IP address to the network interface card. It is necessary that TCP/IP is set up
correctly on the computer that will execute the arp command. Perform the following procedure:
1. At Windows 95/98, select [MS-DOS prompt] from the [Start] menu. At Windows NT/2000, select
[Command prompt] from the [Start] menu.
2. Execute the arp command. For example, if the MAC address of the network interface card is
00:11:22:33:44:55 and the IP address to assign is 192.168.0.128, then input as shown below,
and then press [Enter].
(Example: C:\>arp -s 192.168.0.128 00-11-22-33-44-55
3. Execute the ping command for the assigned IP address. In this case no response is returned
from the network interface card.
(Example: C:\>ping 192.168.0.128
4. Turn off the main power supply to the print controller and the main body printer, then turn it
back on.
Chapter 2 Setting Up the Network Interface Card
2-4 Konica Network Interface Card INSTRUCTION MANUAL
A Status Page will be output. Check that the IP address is correctly set in the list. Or, when about 5
minutes have passed after having restarted the print controller and the main body printer using the
ping command, check that the network interface card responds correctly. The ping command is also
executed at Windows 95/98 MS-DOS prompt or Windows NT/2000 Command prompt. The example
of executing the ping command is shown below:
(Example: C:\>ping 192.168.0.128

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Pls. help us,how can we used land cord to connect printer konica 7035 to computer. we already down load a driver from internet . we try many times to check sa IP address and test print but still we cannt...


Using arp command (UNIX)
From UNIX you can use the arp command to assign the IP address to the network interface card.
Perform the following procedure:
1. Turn off the print controller and the main body printer.
2. Log in as superuser on a host on the same subnet as the network interface card. However, if
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network interface card.
3. Find the MAC address of the network interface card. The address is printed on the Status Page
each time you turn on the print controller and the main body printer.
4. Edit the hosts file (usually /etc/hosts) or use NIS or DIS to add IP address and node name of
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network interface card with a name of printfast and an IP address of 192.9.200.200 has the
entry:
192.9.200.200 printfast
5. Add an entry to the arp cache for IP address and Mac address of the network interface card,
as:
arp -s 192.9.200.200 0:40:c8:0:0:ff
RS6000 (AIX) requires the ether option after arp -s. For example:
arp -s ether 192.9.200.200 0:40:c8:0:0:ff
6. Check the print controller and the main body printer to see that the network interface card is connected
to the network. Turn on the print controller and the main body printer.
7. Send a ping command to the network interface card to verify it is running on the network, as
for example:
ping 192.9.200.200 or ping printfast
The network interface card will not respond to this ping command but it will read its IP address
from the packets.
8. Turn off the print controller and the main body printer and back on again and then send the
ping command again to verify that the network interface card obtained its IP address. A confirmation
message displays as:
192.9.200.200 is alive
9. Remove the entry from the arp cache using the following command. Specify the network
interface card either by its IP address or by its name, for example:
arp -d printfast
Konica Network Interface Card INSTRUCTION MANUAL 2-5
Chapter 2 Setting Up the Network Interface Card
Using MAP
By using MAP (Management Access Program) included the CD-ROM that comes with the network
interface card, you can automatically identify the network interface card on the network and set it up
for TCP/IP by using Web Utilities. To use this method to assign the IP address to the network interface
card, the following procedure should be performed on computers in advance:
• TCP/IP correctly configured
• IPX/SPX-compatible protocol installed
• MAP installed and MAP setup correctly executed
About how to set up TCP/IP and how to install IPX/SPX-compatible protocol, refer to Windows Help
menus for example. For MAP, refer to “Using MAP (Management Access Program)” in this chapter.
To change an IP address already assigned to a network interface card, you can not use the
arp command. Use Web Utilities instead. These methods also allow you to set up subnet
mask and default gateway, etc.
Using NIManage
Refer to “Chapter 7 AppleTalk Configuration”.
 Accessing Web Utilities
The network interface card is provided with an HTTP server having Web Utilities. By accessing this server,
you can change settings of the printing system. There are two ways to access Web Utilities, through a Web
Browser, either through Netscape Navigator, version 4.x or greater or through Internet Explorer, version 4.x
or greater.
• Use MAP to have the network interface card on the networks identified automatically, thereby accessing
Web Utilities.
• Use a Web Browser to type the IP address assigned to the network interface card, and thereby access
the Web Utilities. For example:
http://192.168.0.128/
If you designate the proxy setting in your Web Browser you cannot access the Web Utilities.
For more information see your network adminisrator.
Chapter 2 Setting Up the Network Interface Card
2-6 Konica Network Interface Card INSTRUCTION MANUAL
 Using MAP (Management Access Program)
A utility called MAP is provided on the CD-ROM that comes with the network interface card.
This program automatically identifies the network interface cards on the networks and lists them on Web
Browser screen. From this Web Browser list you can select a network interface card to change its settings
and control Web Utilities.

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2 Answers

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How this works: Restoring the PocketPrintServer to Factory Defaults In most cases, the best way to restore the PocketPrintServer to factory defaults is through "telnet". However, if you are unable to connect to the device because of a configuration error, use the following method which does not require a network connection. To restore the PocketPrintServer to factory defaults, complete the following steps: 1. Disconnect the PocketPrintServer from the network and power cycle it. When it powers up, the LED will rapidly blink orange for five seconds. 2. Power down the device during the rapid orange blink period. Power up the device and power it down during that orange blink period two more times. 3. Reconnect the network cable and power up the PocketPrintServer. It will have restored itself to factory defaults and will rapidly blink green as it searches for a RARP or BOOTP server to find an IP address. Gleaning If an IP address has not been permanently assigned when the PocketPrintServer is powered on or reset, it will look for a "ping" packet on the network. If the PocketPrintServer receives a "ping" packet within two minutes, it will accept the IP address in the "ping" packet as its own address. To use Gleaning, you must have super-user privileges on a UNIX system. Gleaning also works under Windows 95 and Windows NT. 1. Add an entry in the ARP table that assigns an IP address to the Ethernet address of the PocketPrintServer. To do this, use the "arp" command. arp -s temp Example: arp -s 192.168.42.24 00:02:16:00:00:01 temp 2. Start a continuous "ping" to the PocketPrintServer. ping Example: ping 192.168.42.24 On some systems, this may require an additional parameter. Some implementations of "ping" only send out one "ping" packet which could get lost in transit. Check your system documentation for more information. 3. Connect power to the PocketPrintServer. The PocketPrintServer will "glean" its IP address from the "ping" packet. This IP address will remain in effect until the PocketPrintServer is power cycled or reset. Therefore, a permanent IP address should be assigned by running the ExtendView TCP/IP utility or via "telnet".

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