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Have you installed PalmDesktop to your new computer yet?
There is no Windows driver for the Zire 31, but you will need Palm Desktop before you can sync.
I still have a Zire 31 in a box in the garage, and I'm happy to dig things off of the CD if you need anything, just use "add comment" in the top right corner there.
Hi, I also had the same problem exactly the way you described it. What worked for me is putting in the original installation cd that came with the palm. Run the installation and I think the computer will recognize the palm and stay connected. Hope it works.
If you have Windows Vista, you will need to get these pieces of software from www.usasupport.philips.com, since the ones from the installation CD will not work (you may still have to do this is you have XP and the CD is damaged). If you have a Macintosh, none of the software is compatilbe with Macintosh even though the computer may recognize the device.
I was having a similar problem with my M515. I had originally installed the Palm Desktop from my CD, which was an older version. When I totally uninstalled the old version and installed the newer version from the Palm website I was able to do a successful sync. I'm using Windows Vista Ultimate and Palm Desktop version 4.1.4
I suggest you create a dual boot situation with your computer, so it will run either XP or Vista. Most computer books will tell you how to set this up (not difficult). As for the software installation CD--check Ebay. People sell them often, whether originals or copies.
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