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Internet banking is being managed by your bank, Capitec I presume in this case. Look online for customer support and place a call. Probably you will need to come to an office of the bank to identify that it is really you who is owner of your bank account. After that you will be send a new login.
"South Africa does not use IBAN numbers but if the sending bank insists on an IBAN number, you can use your Capitec Bank account number (e.g. 1234567890) and the Capitec Bank branch code (always 470010) to create a number that can be used as a substitute for the IBAN."
capitec has simplified their operations to provide clients with online transaction in so many ways. One of such is if you want to buy airtime, data and SMS bundles or electricity, do it the easy way with capitec cellphone banking. Just sign in and buy what you need to stay connected.
Details here - https://lailasnews.com/how-to-buy-airtime-with-capitec-cellphone-1203279-capitec-bank/
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