Hello Faye, thank you for allowing me to assist you!
I understand that the washer will not drain; however is it
making a humming noise? If so, either the drain or pump is clogged and needs
cleaning. Let's try setting the washer to spin cycle on. Will water pump out?
If it does not, then the unit could possibly be experiencing a communication
error with the control board, faulty pump, timer or door lock assembly. If I was
in your position, I would personally contact a professional for an accurate
diagnosis and to assist with the repairs. You can often locate a qualified
provider by visiting the manufacturer website.
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