Need help my daugther's leappad has the same problem it just shows the screen that prompts you to connect to the computer. How do I fix it please!!

Forgot Parent Lock code on LeapPad Published 07/10/2013 01:47 PM ' Updated 06/15/2015 04:11 PM
I forgot my Parent Lock code, how can I access parent settings on the LeapPad3, LeapPad Ultra, or LeapPad Platinum?If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra or LeapPad Platinum, you may retrieve the code with these steps:
1. Using a computer or other device connected to the internet, go to www.leapfrog.com
2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page.
3. Sign in with the email address used to set up the LeapPad.
4. You'll land on the "My Account" page.
5. Click "Account Information". Directly beneath the orange "Edit" button you will see the Parent Lock code information for any LeapPad3 or LeapPad Ultra set up using this account.


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Hello Laurie
Im not sure if you ultra leappad is the same as a Leappad 2 explorer
but heres a clip that might help you.
https://www.youtube.com/watch?v=akMrzpvJq-g

Reply to let me know if this helped.

Download and install Leapfrog connect. If it doesn't download, there's an offline download option available. After installing it, connect your leappad ultra with the usb cable to the pc. power it on. it should get connected. If it doesn't maybe your anti virus software is blocking it. If this happens, go to your antivirus software settings and under firewall rules, select allow for leapfrog connect .exe. Then it should detect your leappad ultra. Go to left hand top corner , select My Products. Then select your leappad ultra. Then goto Settings on the right top corner and in the pop up, select Reset. It will take around 15 - 20 mins to reset it. All data will be erased.

Contact the website. You can't be the first or only person this has happened to.

Hi JOHN, first try recalibrating it, instructions on how to do that are here:http://leapfrog.custhelp.com/app/answers/detail/a_id/2225
If calibration doesn't resolve the issue, you can reset the LeapPad with these steps:
1) Launch the LeapFrog Connect application
2) Press and hold down Ctrl + Shift + R
3) A pop up window will prompt you to connect the device you wish to reset
4) Power on and connect the LeapPad

This site is worthless...more interested in tricking you with AD links than giving you an answer. Press Volume Down, Home and Right Directional...then power on. Connection screen will appear, connect it to your PC and select repair after tune up is done.

Then delete your profile on here and report the link you followed from google as worthless.

Hook it up to your PC.... go to setting....on the leappad connect site...then Click setting in top right corner... then click reset.. hope this work for you.

I have the same problem. I have contacted leapfrog support waiting for a response
Soo frustating. Il let you know if my problem gets resolved.

This toy sucks. I've had a really crappy year, but three months ago I had a good month and had a little extra to spare so I decided to buy, for Christmas the Leappads my two daughters had been asking for since last year's Christmas.

All good? NO! After being very excited and seeing the happiness on my two little girls's faces when they saw their gifts I was very happy with the way this year was ending. Until it came time to get a few "apps" and connect to the internet etc. with these things. Nothing works, no updates, no registrations, nothing. To add insult to injury, I've my proof of purchase for these two items has been lost and I now have to sit my two little kids down tomorrow to let them know that their "dream gifts" are useless and may remain that way for the foreseeable future. I've plugged a lot of stuff into my computer and have never had any problems, until this little kid's toy came along and nothing works.


Way to go LeapFrog. I followed your instructions and am now stuck with two absolutely useless toys after spending the bulk of my Christmas day trying to get these stupid things to work!!!