Question about Quinny Buzz 3 Stroller

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Frame repair the frame will not fold down when the buttons are held in its as if its stuck i no longer have proof of purchase

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Hi Claire

Which country are you in please?

Posted on Nov 25, 2013

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Posted on Jan 02, 2017

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Anonymous

SOURCE: FRAME OF FREESTYLE

Hello,
On the top you have 2 black knobs. You have to pull them upwards and then the right one to the right en the left one as it is.

Posted on Mar 08, 2008

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1 Answer

Quinny Zapp stuck open


Hi Courtney

It needs to be sent in to our engineers for inspection to establish the issue and resolve it.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.

If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.


If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Sep 12, 2012 | Quinny Zapp Baby Gear

1 Answer

Can I oil my Quinny it's stiff to fold


Hi

No you must never use oil based lubricants anywhere on your Quinny product.

Use furniture polish or dry Teflon spray (found in the laundry aisle of larger supermarkets) and a soft cloth to clean debris and provide lubrication for easier fold / unfold action. Pay attention to the central tube as any debris here will create friction when attempting to fold / unfold which may make it difficult.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.

If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.


If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Sep 01, 2012 | Quinny Buzz 3 - Rocking Black Stroller

1 Answer

Quinny zapp xtra button stuck?


Hi

The chassis needs to come to Quinny engineers for inspection / repair work required.

If you're in the UK and the Quinny Zapp Xtra is under 2 years old please contact your retailer with proof of purchase under standard warranty terms and conditions they can make arrangements for it to come in for inspection / repair work required.

If you're in the UK and the Quinny Zapp Xtra is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss chargeable inspection & repair work required.

If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for the enquiry to be sent to the customer care team in your country who can assist further.

Jul 23, 2012 | Quinny 2011 Zapp Xtra Stroller- Rocking...

1 Answer

Quinny buss pram keeps folding down need help


Hi

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.

If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.


If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.






If you're in the UK you can order by contacting the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)


If you're outside the UK please advise which country you're in and we can put you in touch with the correct distribution team to assist you.

Jun 16, 2012 | Quinny Buzz Three Wheel Stroller

1 Answer

Can't fold quinny buzz down as one of the grey buttons has become loose


Hi

Quinny Buzz chassis warranty is 2 years from date of purchase. Please contact retailer with proof of purchase for them to make arrangements for it to be sent to engineers for inspection / repair work required under warranty terms and conditions.

Feb 10, 2012 | Quinny Baby Gear

1 Answer

Clicks from right side of handle wen being pushed


Hi

If you're confident that it is correctly locked out in position before use it should not be clicking in use. If it's under 2 years old and you're in the UK please contact your retailer with proof of purchase and they'll send it in for inspection / repair under warranty terms and conditions. If it's over 2 years old or you no longer have proof of purchase and you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to book in for chargeable inspection / repair work required. If you do not live in the UK please visit www.quinny.com and select your country, then use the "Contact Us" tab for your enquiry to go through to the customer care team for your country.

Feb 04, 2012 | Quinny Baby Gear

1 Answer

I have a quinny zapp push chair and the release button on the one side does not lock into place. Do they sell these spare parts. or is there a quick fix cheers


Good Evening

Only the number 1 button will stay in - the number 2 button must be held as you're folding/unfolding.

If it is the number 1 button that is no longer staying in, then unfortunately there isn't a quick fix and due to the way it is integrated into the chassis it isn't an item we can send out as a spare part for you to replace yourself.

How old is your Zapp? If it is under 2 years old, please contact your retailer with your proof of purchase for them to make the necessary arrangements to send the chassis back to our engineers to provide full inspection and repair work under the warranty terms and conditions.

May 23, 2011 | Quinny ZAPP Stroller

1 Answer

When too much weight is applied to the buggy it snaps out of place on the right side, as if I were to fold the buggy down.It is something to do with the grey push in button. Please help


Good Evening

Are you a UK customer?

If so, and your product is under 2 years old please contact your retailer with your proof of purchase and they will make arrangements for the item to be sent to our engineers for inspection and repair work required.

If so, and your product is over 2 years old or you no longer have proof of purchase you will need to contact the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 to book it in for chargeable inspection & repair work required. Standard charge is £60 and this will include courier delivery service of the unit back to your address; In addition, you will need to make arrangements and cover costs for the product to be sent by courier into the engineers.

If you are not a UK customer please advise which country you're in and we will put you in touch with the customer service department for your country.

May 09, 2011 | Quinny Buzz Jogger

1 Answer

My quinny buzz won't fold down, seems like its jammed. The only thing I did different was push the extendable handle in while it was folded.


Good Afternoon

Are you a UK customer?

Firstly ensure the seat unit is forward facing and is in the upright position before you attempt to fold it. The Buzz is easiest to fold if you stand in front of it; Make sure the first button is completely pushed in and that the second button is as far forward as possible before attempting to fold. Make sure there is nothing on the central tube preventing the unit folding down.

If you still have difficulties and you are a UK customer and your product is under 2 years old, please contact your retailer with your proof of purchase for them to make necessary arrangements for the product to be returned to our engineers. If you're a UK customer and the product is either over 2 years old or you no longer have proof of purchase, please contact the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 to book in the unit for chargeable inspection and repair work required. Standard charge is £60 and this will include courier delivery service of the product back to your address; in addition you'll need to make arrangements and cover costs for courier delivery of the product into our engineers.

If you're not a UK customer, please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab to get in touch with the customer service department in your area.

May 04, 2011 | Quinny Baby Gear

1 Answer

My bugaboo frog frame will not fold down


CONTACT WWW.BUGGYPITSTOP.CO.UK THEY DO REPAIRS TO ALL BRANDS OF PUSHCHAIRS AND CAN GIVE YOU GOOD ADVISE

Jan 03, 2010 | Bugaboo Frog Stroller

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