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There is a light sensor that is blocked by the paper that tells the machine to turn on when paper is loaded for shredding, it is most likely blocked with debris for a previous shredding.
Anyway, If you look on the UL label, there should be a phone number to call. (If yours doesn't have it, call 800-675-4481.)
Someone on Amazon had one where the green light came on, but nothing happened. The tech told him the sensor had to be reinitialized. Told him to turn it off, put in a thick paper (birthday card thickness) and turn it back on. He wrote that it worked and runs fine now. (But he still is not happy with it.)
Sounds like there's blockage between rollers and it also jams the sensor so auto function stops working. You will need to clear out as much jammed paper as you can using tweezers. Inspect the centre of the feed opening, there should be sensor which must be clear of blockages and moving freely. So clear any stuck paper with tweezers, in addition you can soak any jammed paper with WD-40 and unit should be good as new. Although if sensor arm is damaged then replacement of such sensor is unavoidable.
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